Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

WATER

 

 

Possible Causes

What To Do

 

 

 

 

 

Water leaks

 

 

Fill hoses or drain hose is

Make sure hose connections are tight at washer and

 

 

 

improperly connected

faucets and make sure end of drain hose is correctly

 

 

 

 

inserted in and secured to drain facility.

 

 

 

 

 

 

 

 

Household drain may

Check household plumbing. You may need to call

 

 

 

be clogged

a plumber.

 

 

 

 

 

 

 

 

Constant water pressure

Tighten hoses at the faucets and turn the water off

 

 

 

to the fill hoses at the

after each use.

 

 

 

water source

Check condition of the fill hoses; they should be

 

 

 

 

 

 

 

 

replaced every 5 years.

 

 

 

 

 

 

 

 

Oversudsing

Use less detergent or low sudsing detergent.

 

 

 

 

 

Too many suds

 

 

Type of detergent

Switch to a High-efficiency (HE) detergent and follow

 

 

 

 

instructions on package.

 

 

 

 

 

 

 

 

Very soft water

Try less detergent.

 

 

 

 

 

Water won’t drain

 

 

Drain hose is kinked or

Straighten drain hose and make sure washer is not

 

 

 

improperly connected

sitting on it.

 

 

 

 

Top of drain outlet should be less than 8 ft. (2.5 m)

 

 

 

 

above floor.

 

 

 

 

 

 

 

 

Household drain may

Check household plumbing. You may need to call

 

 

 

be clogged

a plumber.

 

 

 

 

 

 

 

 

Pump filter clogged

Check pump filter behind service panel.

 

 

 

 

 

Water temperature

 

 

Water supply is improperly

Make sure hoses are connected to correct faucets.

is incorrect

 

 

connected

 

 

 

 

 

 

 

 

 

House water heater is

Make sure house water heater is delivering water

 

 

 

not set properly

at 120°–140°F (48°–60°C).

 

 

 

 

 

Water does not enter

 

 

Water supply is turned off

Turn on both hot and cold faucets fully.

washer or enters slowly

 

 

 

 

 

 

Water valve screens are

Turn off the water source and remove the water connection

 

 

 

 

 

 

stopped up

hoses from the upper back of the washer. Use a brush or

 

 

 

 

toothpick to clean the screens in the machine. Reconnect

 

 

 

 

the hoses and turn the water back on.

 

 

 

 

 

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GE WBVH6240, GCVH6260, GBVH6260 installation instructions Before you call for service…

GBVH6260, GCVH6260, WBVH6240 specifications

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