GE ZEU36K Save time and money, Before You Call For Service…, Radiant Cooktop, element selected

Save time and money!

Review the troubleshooting tips on the following pages first and you may not need to call for service.

	Before You Call For Service…
		Radiant Cooktop
PROBLEM	POSSIBLE CAUSE
SURFACE ELEMENTS	• You must use pans which are flat.
WILL NOT MAINTAIN	• Pan bottoms should closely match the diameter of the surface
A ROLLING BOIL OR	element selected.
COOKING IS SLOW
SURFACE ELEMENTS	• Difficulty may be in the main distribution panel of your house, caused
DO NOT WORK	by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
	main fuse or the main circuit breaker, depending on the nature of
	the power supply. If a circuit breaker is involved, reset it. If the
	control box uses fuses, the cooktop fuse (a cartridge-type) should be
	changed, BUT ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL
	CIRCUITS. If after performing one of these procedures, the fuse
	blows or circuit breaker trips again, call for service.
	NOTE: Apartment tenants or condominium owners should ask their building
	management to perform this check before calling for service.
TINY SCRATCHES	• Incorrect cleaning methods have been used, cookware with rough
OR METAL MARKS	bottoms have been used, or coarse particles (salt or sand) were
OR ABRASIONS ON	between the cookware and the surface of the cooktop. Use
RADIANT COOKTOP	recommended cleaning procedures, be sure cookware bottoms
GLASS SURFACE	and cookware are clean before use, and use cookware with smooth
	bottoms. Tiny scratches are not removable but will become less
	visible in time as a result of cleaning.
AREAS OF	• Marks from aluminum and copper pans as well as mineral deposits
DISCOLORATION	from water or food can be removed with the cleaning cream.
OR DARK STREAKS	• Hot surface on a model with a white glass cooktop. This is normal.
ON THE COOKTOP
	The surface may appear discolored when it is hot. This is temporary
	and will disappear as the glass cools.
	Food spillovers should always be cleaned before the next use of the
	cooktop, following the cleaning instructions in the Glass Cooktop
	Cleaning section.
PLASTIC MELTED	• See the Glass Surface – Potential for Permanent Damage section in
TO THE SURFACE	the Glass Cooktop Cleaning section.
PITTING (OR	• A hot sugar mixture was spilled on the cooktop. Call a qualified
INDENTATION)	technician for replacement.
OF THE COOKTOP
FREQUENT	• Improper cookware used. Use only flat cookware to minimize cycling.
CYCLING OFF	See the Elements Cycle On and Off section.
AND ON OF
SURFACE ELEMENTS
CONTROL KNOB	• When the knob is at the OFF position, it must be pushed in before
WILL NOT TURN	it can be turned. When the knob is at any other position, it can be
	turned without being pushed in.

20