Genie AG_05 Before you call for service…, Normal Operating Sounds, Problem, Possible Causes

Models: AG_05 AG_06

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Before you call for service…

Tips InstallationInstructions OperatingInstructions SafetyInstructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart below first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Air conditioner

 

The air conditioner

Make sure the air conditioner plug is pushed

does not start

 

is unplugged.

completely into the outlet.

 

 

 

 

 

 

The fuse is blown/circuit

Check the house fuse/circuit breaker box and replace

 

 

breaker is tripped.

the fuse or reset the breaker.

 

 

 

 

 

 

Power failure.

If power failure occurs, turn the mode control to OFF.

 

 

 

When power is restored, wait 3 minutes to restart the

 

 

 

air conditioner to prevent tripping of the compressor

 

 

 

overload.

 

 

 

 

Air conditioner does

 

Airflow is restricted.

Make sure there are no curtains, blinds or furniture

not cool as it should

 

 

blocking the front of the air conditioner.

 

 

 

 

 

 

The temp control may

Turn the knob to a higher number. The highest setting

 

 

not be set high enough.

provides maximum cooling.

 

 

 

 

 

 

The air filter is dirty.

Clean the filter at least every 30 days.

 

 

 

See the Operating Instructions section.

 

 

 

 

 

 

The room may have been hot.

When the air conditioner is first turned on you need to

 

 

 

allow time for the room to cool down.

 

 

 

 

 

 

Cold air is escaping.

Check for open furnace floor registers and cold

 

 

 

air returns.

 

 

 

Set the air conditioner’s vent to the closed position.

 

 

 

 

 

 

Cooling coils have iced up.

See freezing up below.

 

 

 

 

Air conditioner

 

Ice blocks the air flow

Set the mode control at HI FAN or HI COOL with

freezing up

 

and stops the air conditioner

the temp at 1 or 2.

 

 

from cooling the room.

 

Normal Operating Sounds

Troubleshooting

CustomerService

You may hear a pinging noise caused by water being picked up and thrown against the condenser on rainy days or when the humidity is high. This design feature helps remove moisture and improve efficiency.

You may hear the thermostat click when the compressor cycles on and off.

Water will collect in the base pan during high humidity or on rainy days. The water may overflow and drip from the outdoor side of the unit.

The fan may run even when the compressor does not.

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Genie AG_05 Before you call for service…, Normal Operating Sounds, Problem, Possible Causes, What To Do, CustomerService