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08 Troubleshooting
Please note indoor aerial are not recommended for use with this product (this includes loft aerials) otherwise you may experience problems with reception or picture break ups on some channels.
Problem | Possible cause | What to do |
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Standby light not lit | Mains lead unplugged | Check mains lead |
| Mains fuse blown | Check fuse |
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No signal found | Aerial is disconnected | Check aerial lead |
| Aerial is damaged/misaligned | Check aerial |
| Out of digital signal area | Ensure that you are capable of receiving |
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| Digital TV |
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No picture or sound | Tuned to digital teletext channel | Switch to another channel |
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Scrambled channel | Channel is scrambled | This Digital Box is not able to decode |
message |
| scrambled channels |
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No response to remote control | Digital Box is switched off | Plug in and turn on plug |
| Handset not aimed correctly | Aim remote at the front panel |
| Front panel obstructed | Check for obstructions in front of the Digital Box |
| Remote batteries exhausted | Replace the remote batteries |
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Forgotten PIN code |
| Contact the helpline |
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You have moved your | The aerial feed maybe sent through a | Try a signal booster or a direct feed from the |
TV and you find you are | distribution system which can/may reduce | aerial |
no longer able to receive | the digital signal now received by the |
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digital channels | Digital Box |
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Need extra help?
If you have a technical enquiry or a problem with this Digital Box, just call 0871 230 1777
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