08 Troubleshooting

Please note indoor aerial are not recommended for use with this product (this includes loft aerials) otherwise you may experience problems with reception or picture break ups on some channels.

Problem

Possible cause

What to do

 

 

 

Standby light not lit

Mains lead unplugged

Check mains lead

 

Mains fuse blown

Check fuse

 

 

 

No signal found

Aerial is disconnected

Check aerial lead

 

Aerial is damaged/misaligned

Check aerial

 

Out of digital signal area

Ensure that you are capable of receiving

 

 

Digital TV

 

 

 

No picture or sound

Tuned to digital teletext channel

Switch to another channel

 

 

 

Scrambled channel

Channel is scrambled

This Digital Box is not able to decode

message

 

scrambled channels

 

 

 

No response to remote control

Digital Box is switched off

Plug in and turn on plug

 

Handset not aimed correctly

Aim remote at the front panel

 

Front panel obstructed

Check for obstructions in front of the Digital Box

 

Remote batteries exhausted

Replace the remote batteries

 

 

 

Forgotten PIN code

 

Contact the helpline

 

 

 

You have moved your

The aerial feed maybe sent through a

Try a signal booster or a direct feed from the

TV and you find you are

distribution system which can/may reduce

aerial

no longer able to receive

the digital signal now received by the

 

digital channels

Digital Box

 

 

 

 

Need extra help?

If you have a technical enquiry or a problem with this Digital Box, just call 0871 230 1777

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