Help and advice

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Frequently asked questions

 

What you can do

 

Can I change the audio language for the

 

Yes. Some channels broadcast other audio

 

 

 

 

 

programme I am watching?

 

languages. Press the [AUDIO] button when you are

 

 

 

 

watching a programme to see if other languages are

 

 

 

 

available.

 

 

 

 

 

 

 

Do I have to retune my digital box when

 

No. All freesat receivers do not have to be retuned as

 

 

digital switchover happens in my region?

 

it receives its signal from a satellite and not an aerial.

 

 

 

 

 

 

 

Do I have to retune my digital box when new

 

No. Your digital box will automatically add new

 

 

channels are added?

 

freesat channels for you, and display them in the

 

 

 

 

programme guide and channel list.

 

 

 

 

 

 

 

Can I use ‘red button’ interactive services

 

Yes. Some channels offer interactive services such as

 

 

with this digital box?

 

news, sport and weather. When interactive services

 

 

 

 

are available, a red dot will appear in the top right-

 

 

 

 

hand side of the screen. Simply press the red button

 

 

 

 

on your remote control to access them.

 

 

 

 

 

 

 

Can I add ‘FTA (Free To Air)’ channels to my

 

Yes. You can add these using the ‘Add Non-Freesat

 

 

digital box?

 

Channels’ menu. See page 19 for more information.

 

 

 

 

 

 

 

Why can’t I see my FTA channels?

 

Free to Air channels are not shown in the TV

 

 

 

 

programme guide. Make sure that ‘Show Non-

 

 

 

 

Freesat Channels’ is set to ‘yes’. Press the [CH

 

 

 

 

LIST] button to see them. See page 19 for more

 

 

 

 

information.

 

 

 

 

 

 

 

How can I find out system information about

 

Press the ‘MENU’ button and select ‘System

 

 

my digital box?

 

Information’.

 

 

 

 

 

 

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