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Help and advice

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Frequently asked questions

 

What you can do

 

My picture and sound quality is poor. What

 

Make sure there are no mobile phones, DECT

 

 

 

 

 

should I do?

 

 

phones, wireless routers or microwave ovens

 

 

 

 

 

near the receiver.

 

 

 

 

Keep the power and the satellite cable apart

 

 

 

 

 

from each other.

 

 

 

 

Check the signal levels using the system

 

 

 

 

 

information screen. The signal level may be

 

 

 

 

 

affected by weather conditions. If the LNB

 

 

 

 

 

is covered with snow or there is heavy rain,

 

 

 

 

 

the sound and picture quality may be poor

 

 

 

 

 

temporarily.

 

 

 

 

 

 

 

How do I connect my digital box to the

 

For the latest information about BBC iPlayer and how

 

 

internet so that I can use services like BBC

 

to setup and connect your digital box, go to

 

 

iPlayer?

 

www.freesat.co.uk/iplayer.

 

 

 

 

 

 

 

Where can I find out more about freesat?

 

For the latest news and information go to channel

 

 

 

 

999 on your digital box, or go to www.freesat.co.uk

 

 

 

 

 

 

 

Need extra information or help setting up?

You may find the information you are looking for on our web site.

www.thesupportsite.co.uk

or on the freesat website

www.freesat.co.uk

If you still need help or information you can phone our call centre on:

0871 230 4695

Calls are charged at 10p per minute when called from a BT land line. Call charges may vary if using other networks.

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