11 | Help and advice | 13 |
| Frequently asked questions |
| What you can do | ||
| My picture and sound quality is poor. What |
| • | Make sure there are no mobile phones, DECT |
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| phones, wireless routers or microwave ovens |
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| near the receiver. |
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| • | Keep the power and the satellite cable apart |
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| from each other. |
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| • | Check the signal levels using the system |
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| information screen. The signal level may be |
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| affected by weather conditions. If the LNB |
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| is covered with snow or there is heavy rain, |
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| the sound and picture quality may be poor |
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| temporarily. |
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| How do I connect my digital box to the |
| For the latest information about BBC iPlayer and how |
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| internet so that I can use services like BBC |
| to setup and connect your digital box, go to |
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| iPlayer? |
| www.freesat.co.uk/iplayer. |
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| Where can I find out more about freesat? |
| For the latest news and information go to channel |
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| 999 on your digital box, or go to www.freesat.co.uk |
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Need extra information or help setting up?
You may find the information you are looking for on our web site.
www.thesupportsite.co.uk
or on the freesat website
www.freesat.co.uk
If you still need help or information you can phone our call centre on:
0871 230 4695
Calls are charged at 10p per minute when called from a BT land line. Call charges may vary if using other networks.
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