TABLE OF CONTENTS
GXP2020 USER MANUAL
WELCOME....................................................................................................................................................4
INSTALLATION............................................................................................................................................5
EQUIPMENT PACKAGING ...............................................................................................................................5
CONNECTING YOUR PHONE ..........................................................................................................................5
WALL-MOUNT...............................................................................................................................................6
SAFETY COMPLIANCES .................................................................................................................................7
WARRANTY ..................................................................................................................................................7
PRODUCT OVERVIEW................................................................................................................................ 8
USING THE GXP2020 SIP ENTERPRISE PHONE................................................................................... 10
GETTING FAMILIAR WITH THE LCD...............................................................................................................10
MAKING PHONE CALLS ...............................................................................................................................13
Handset, Speakerphone and Headset Mode........................................................................................ 13
Multiple SIP Accounts and Lines...........................................................................................................13
Completing Calls ...................................................................................................................................13
Speed Dial.............................................................................................................................................14
Making Calls using IP Addresses..........................................................................................................15
Quick IP Call Mode................................................................................................................................15
ANSWERING PHONE CALLS......................................................................................................................... 16
Receiving Calls......................................................................................................................................16
Do Not Disturb....................................................................................................................................... 16
PHONE FUNCTIONS DURING A PHONE CALL.................................................................................................16
Call Waiting/ Call Hold...........................................................................................................................16
Mute/delete............................................................................................................................................16
Call Transfer..........................................................................................................................................16
5-Way Conferencing..............................................................................................................................17
Check Voice Messages (Message Waiting Indicator)...........................................................................17
Asterisk Busy Lamp Field......................................................................................................................17
CALL FEATURES......................................................................................................................................... 18
CUSTOMIZED LCD SCREEN & XML............................................................................................................. 18
XML Phonebook....................................................................................................................................18
Customizable Idle Screen and Soft-buttons..........................................................................................18
CONFIGURA T I O N G UI D E...........................................................................................................................19
CONFIGURATION WITH KEY PAD.................................................................................................................. 19
CONFIGURATION WITH WEB BROWSER........................................................................................................ 22
Access the Web Configuration Menu....................................................................................................22
Definitions..............................................................................................................................................22
Individual Account Settings................................................................................................................... 27
Saving the Configuration Changes .......................................................................................................29
Rebooting the Phone Remotely ............................................................................................................29
SOFTWARE UPGRADE & CUSTOMIZATION..........................................................................................30
FIRMWARE UPGRADE THROUGH TFTP/HTTP.............................................................................................. 30
Key Pad Menu.......................................................................................................................................30
Web Configuration Interface .................................................................................................................30
No Local TFTP Server...........................................................................................................................30
CONFIGURATION FILE DOWNLOAD............................................................................................................... 31
Managing Firmware and Configuration File Download......................................................................... 31
RESTORE FACTORY DEFAULT SETTING..............................................................................................32
Grandstream Networks, Inc. GXP–2020 User Manual Page 2 of 32
Firmware 1.1.4.3 Last Updated: 06/2007