Greenway Home Products GWD5960W Specifications, Troubleshooting Tips, Problem, Possible Cause

SPECIFICATIONS

		GWD5960W
Output per hr:	Hot	1.2 gal / 4.6 L
	Cold	0.5 gal / 2.0 L
Internal Tank:	Hot	0.2 gal / 0.6 L
	Cold	0.8 gal / 3.2 L
Heating Temp (approx.):		198°F / 92°C
Cooling Temp (approx.):		46°F / 8°C
Power Consumption:	Hot	1100 W
	Cold	90 W

TROUBLESHOOTING TIPS

WARNING: The Water Dispenser heats and dispenses water to 198˚F / 92˚C which can cause severe burns or scalding.

DO NOT ALLOW CHILDREN TO USE THE HOT WATER DISPENSING BUTTON WITHOUT PROPER AND DIRECT SUPERVISION.

Childproof safety switch

Problem	Possible Cause	Suggested Solution
Water dispenser	Small pin hole or crack in the bottle,	Install a new bottle of water.
or dispensing tap	(common with recycled water bottles).
is leaking	Drain cap and silicone seal are not secure.	Ensure seal is secure in drain plug and
		tighten drain cap.
	Water was poured directly into bottle	Drain by pressing dispenser buttons.
	support collar and overflowed.
	Possible air pocket.	Press several times to relieve air pocket and
		release to re-set valve.
Water is not hot or	All the water in the tank has been used.	Replace with full bottle and wait 30
cold enough		minutes for the water to heat or cool.
	The unit is unplugged.	Plug it into the outlet.
	EZ-heat was not activated.	Activate EZ-heat by pressing the button.
	The circuit breaker in your home is	Reset the breaker or replace the fuse.
	tripped or the fuse has blown.
	Power switch not turned on at	Turn switch to the ON position.
	back of unit.
	Temperature limit tripped.	Set power switch to OFF position,
		wait 5 minutes, then set power
		switch to the ON position. Wait 30
		minutes for the water to heat or cool.
	Thermostat needs to be adjusted colder.	Adjust thermostat between min (cool) and max
		(colder) levels to achieve desired temperature.
Water dispenser	Empty water bottle.	Replace with full bottle.
is not dispensing water	Mineral deposits clogging tanks.	See Cleaning the Reservoirs.
	Possible air pocket.	Push down on the dispenser buttons to prime
		the unit.
	Possible ice build up due to thermostat	Unplug overnight, then reset. Set thermostat
	set too cold.	to MIN, slowly increasing based on your use
		and need for cold water.
Water dispenser is noisy Bottle making a gurgling noise as it		This is normal.
	fills the tank.
	Water dispenser is uneven.	Make sure the dispenser is on an even
		surface that can support its full weight.

7