Greenway Home Products VWD8956BLS Troubleshooting Tips, Problem, Possible Cause

TROUBLESHOOTING TIPS

Problem Possible Cause Suggested Solution

Water dispenser	Small pin hole or crack in the bottle,
or dispensing tap	(common with recycled water bottles).
is leaking

Conduct water bottle leak test outlined on page 4.

Drain cap and silicone seal are not secure. Ensure seal is secure in drain plug and tighten drain cap.

Water was poured directly into bottle support collar and overflowed.

Drain by pressing dispenser buttons.

	Possible air pocket.	Press dispenser buttons several times to relieve
		air pocket and release to re-set valve.
Water is not hot or	All the water in the tank has been used.	Replace with full bottle and wait 30
cold enough		minutes for the water to heat or cool.
	The unit is unplugged.	Plug it into the outlet.
	Insta-HOT was not activated.	Activate Insta-HOT by pressing the button.
	The circuit breaker in your home is	Reset the breaker or replace the fuse.
	tripped or the fuse has blown.
	Power switch not turned on at	Turn switch to the ON position.
	back of unit.
	Temperature limit tripped.	Set power switch to OFF position,
		wait 5 minutes, then set power
		switch to the ON position. Wait 30
		minutes for the water to heat or cool.
	Thermostat needs to be adjusted colder.	Adjust thermostat between min (cool) and max
		(colder) levels to achieve desired temperature.
Water dispenser	Empty water bottle.	Replace with full bottle.
is not dispensing water	Mineral deposits clogging tanks.	See Cleaning the Reservoirs.
	Possible air pocket.	Push down on the dispenser buttons to prime
		the unit.
	Possible ice build up due to thermostat	Unplug overnight, then reset. Set thermostat
	set too cold.	to MIN, slowly increasing based on your use
		and need for cold water.
Water dispenser is noisy Bottle making a gurgling noise as it		This is normal.
	fills the tank.
	Water dispenser is uneven.	Make sure the dispenser is on an even
		surface that can support its full weight.

Refrigerated compartment temperature does not seem cold enough

Compartment is empty, or there is a	For maximum efficiency, refrigerated
limited number of items in it.	compartment should be kept full at all times.

The refrigeration system utilized in your water dispenser is passive in nature, and should not be compared to air driven refrigeration systems. Compartment should be used for non-perishable items only; it is NOT designed to store dairy products.

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