H 2 O A u d i o . c o m
L a i r d H a m i l t o n S i g n a t u r e S e r i e s
W a t e r p r o o f H e a d p h o n e s
Contact Us
Customer Support is available Monday - Friday 9AM to 5PM PT
P.800.708.6080 or 858.623.0339 F. 858.225.0815
E. support@h2oaudio.com
Prior to any return, a Return Authorization (RA) number must be obtained. To receive an RA number, go online to www.h2oaudio.com and follow the simple instructions on how to return a product. Proof of purchase from an Authorized Dealer will be required. A copy of the original sales receipt and a copy of the owner's portion of the warranty card must accompany all correspondence regarding the equipment covered by this warranty agreement or in direct reference to this warranty.
Copyright Notice: This owner’s manual is copyrighted, all rights reserved. It may not, in whole or in part, be copied, photocopied, reproduced, translated, or formed into any electronic format without prior consent in writing. H2O Audio is a registered trademark of H2O Audio, Inc. Patents 6396769, 6614722, 6954405 Others Pending.
Using Your Headphones
Surge Waterproof Headphones feature ergonomic earplugs designed to isolate sound and provide a watertight seal. The headphones are packaged with medium earplugs installed. Extra small, small, large and extra large earplugs are also included. The insides of the earplugs are labeled to aid in identification.
The earplugs should be pushed into your ear canals far enough to establish a secure fit but not so far that they become uncomfortable. Some users may find it preferable to use different size earplugs for each ear.
For optimal performance, the earplugs need to completely seal with the walls of your ear canals. Modifying the earplugs size and its angle of insertion are important steps in creating a watertight seal.
Larger size earplugs may be preferable during active and / or in water use as they may offer more contact with the ear and may improve the watertight seal.
A watertight seal is best achieved when the earplugs are inserted into your ears when dry. If your ear canals are wet you may find larger earplugs provide a better seal.
We encourage users to experiment with different earplug sizes until they find the combination that works best for them.
F.A.Q.’s
1.My new Surge Headphones sound distorted right out of the box. What should I do?
Surge Headphones feature sealed, watertight speaker chambers. During initial use, your headphones may sound distorted or operate at very low audio levels due to a vacuum formed in the speaker chamber during air travel or shipment. Volume and sound quality will return to normal once the pressure equalizes. Playing the headset at 90% volume for 30min typically solves this problem. If the problem still occurs, wait 24 hours and test again as the headphones will usually equalize within a short period of time.
If your headphones do not equalize or if you have any questions, please contact H2O Audio Customer Service at
2.The sound is intermittent from my headphones. How can I fix or replace them?
Ensure the waterproof headphones are plugged in completely. If the problem still continues please contact H2O Audio Customer Service for further instructions on how to receive replacement headphones.
3.What happens if my Surge Headphones fall out of my ears while in the water?
Surge Headphones are 100% waterproof and can be exposed / submerged in water for unlimited time periods. However, if the headphones come out of your ears and fall into the water, simply shake or blow off any surface water that may remain in the earplug. This will help ensure the best sound experience.
