Trouble-shooting

If there is a fault or the machine does not operate correctly, remove the power plug before checking the machine. Using diagnostic list below, please check the machine requires repair. If a repair is required, please contact our Customer Care Team, do not try to fix it yourself.

Problem

Possible causes

What to do

The machine does not drain or drains slowly. The display shows E1.

The machine stops running. The display shows E2.

Remove the blockage.

Is the drain hose

Open and close the top

blocked?

lid once.

The top lid is not closed.

Close the top lid.

The machine does not spin. The display shows E3..

Has the laundry been place unevenly in the machine?

Is the machine level?

Redistribute the load evenly. Close the top lid.

Level the machine. The machine will start 10. seconds after being leveled correctly.

Is the water tap closed or

Open the water tap. Push

The display will show

has the water supply been interrupted?

the Start/Pause button once.

Clean the water inlet valve

E4.

Is the water inlet valve blocked?

Is the water pressure too low?

then push the Start/Pause button once.

Use after the water pressure is normal.

The display shows E6. The water level sensor	Please contact Customer
has failed.	Care.

The machine does not work.

	Is there a power failure?	Wait for the power supply
Will not	Is the power plug inserted	to be restored.
wash	tightly?	Insert the power plug
	Has the water level reached	tightly.
	preset position?	Wait for water to fill to the
		preset level.
	Is the power plug inserted	Insert the power plug
Will not	tightly?	Insert the power plug
Will not	tightly?	tightly.
spin	Is the top lid closed ?	Close the top lid.
	Is the laundry distributed	Redistribute the laundry.
	unevenly in the machine?	Redistribute the laundry.
	unevenly in the machine?