Appendix A Page 201
Performing a warm (or safe) reset
A warm (or safe) reset bypasses system extensions on your handheld, such as HackMaster hacks
or system patches. Performing a warm reset enables you to uninstall a third-party application that
may be causing a problem.
To perform a warm (or safe) reset:
1. Press and hold the top scroll button on the front panel of your handheld.
2. While holding down the top scroll button, use the reset tool (or similar object without a sharp
tip) to gently press the reset button.
3. When the system screen appears, release the top scroll button.
Performing a hard reset
With a hard reset, all records and entries stored in your handheld are erased. Never perform a
hard reset unless a soft or warm reset does not solve your problem.
Note: You can restore any data previously synchronized with your computer during the next
HotSync operation.
To perform a hard reset:
1. Press and hold the power button on the top of the handheld.
2. While holding down the power button, use the reset tool (or similar object without a sharp tip)
to gently press and release the reset button.
3. When the system screen appears, release the power button.
4. When a message appears on the handheld screen warning that you are about to erase all the
data stored on your handheld, do one of the following:
■Press the top scroll button on the front panel of your handheld to complete the hard reset
and display the Digitizer screen.
■Press any other button to perform a soft reset.
Note: With a hard rese t, the current date and time are retained. Formats Preferences and
other settings are restored to their factory default settings.
5. If the language selection screen appears, select the same language you selected for your
desktop software. Choosing a different language may result in loss of data.