Handspring 90 - page 203

Appendix B Page 203
Appendix B
Troubleshooting Tips
If you encounter a problem with your Treo™ 90 handheld:
■Review this section to see if your problem is listed
■Check our web site at www.handspring.com for the latest technical support information
Note: Thousands of add-on applications have been written for Palm OS® devices.
Unfortunately, we are not able to support such a large number of non-Handspring
software applications. If you are having a problem with a non-Handspring application,
please contact the developer or publisher of that software.
Operating problems
Problem Solution
My handheld won’t
turn on.
Try each of these in turn:
■Adjust the contrast settings.
■Make sure the battery is fully charged.
■Perform a soft reset. See page 200 for details.
■If your handheld still does not operate, try a hard reset. See
page 201 for details.
My handheld keeps turning
itself off.
Your handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three minutes.
Check the Auto-off setting. See page 133 for details.
My handheld has frozen. This is most commonly attributed to conflicts with non-
Handspring software. Try each of these in turn:
■Perform a soft reset. See page 200 for details.
■Delete any application you recently installed. See page 38
for details.
■Perform a warm reset. See page 201 for details.
■Perform a hard reset. See page 201 for details.
I don’t see anything on my
handheld’s screen.
■Adjust the contrast settings.
■Charge the battery.
■Perform a soft reset.