Troubleshooting Guide and Error Messages, Symptom

Troubleshooting Guide and Error Messages

SYMPTOM	POSSIBLE CAUSE	SOLUTION

Unit does not operate when Standby switch	• No AC power	• Make certain AC power cord is plugged into a live outlet
or remote Power-On is pressed		• Check to see if AC outlet is switch controlled
	• Main Power Switch is off	• Turn on Main Power

Remote does not function	• Wrong deck selected	• Press the CDP button to control the Play Deck;
		press the CDR button to control the Record Deck
	• Dead batteries	• Replace both batteries
	• Sensor blocked	• Remove obstructions from front panel or
		connect a remote sensor to the Remote-In Jack

Disc does not erase	• CD-R disc in use	• CD-R discs do not erase, only CD-RW discs may be erased

Recorded CD-R disc does not play in	• CD-R disc not finalized	• Finalize the CD-R disc in the CDR 20’s Record Deck
another CD player or DISC ERROR		(see page 22)
message appears in Play Deck

Recording suddenly stops	• Input source stopped or paused	• Recordings will stop when the input source is paused
		for more than 3 seconds for digital recordings
		and 10 seconds for analog recordings

ERROR MESSAGE	EXPLANATION AND PROBABLE CAUSE	SOLUTION

CHECK DISC	• A record-related button has been pressed when a	• Unfinalize the disc to add tracks to a CD-RW disc
	Finalized disc is in the Record Deck %	• Replace the disc with a blank CD-R or CD-RW disc
	• A record-related button has been pressed when a	• Replace the disc with a blank CD-R or CD-RW disc
	standard CD is in the Record Deck %

DATA DISC	• A non-audio CD-ROM or a CD-Video disc has been
	placed in the machine

•Only CD Audio and DTS discs will play in the CDR 20; replace the disc

DISC	ERROR	• An Unfinalized disc has been placed in the Play Deck 3 • Finalize the disc (see page 22)
		• A DVD disc has been placed in the unit	• Replace the disc, the CDR 20 does not play or dub DVD discs

DISC	FULL	• There are only four seconds of record time remaining	• Use another blank CD-R or CD-RW disc
		on the disc being recorded	• Erase one or more tracks on a CD-RW disc

ERROR		• The disc is not seated properly	• Open the drawer and check to see that the disc is properly seated
		• There is a problem with the disc	• Try another disc

FAILED		• A dub has not been completed properly	• Check the play disc
			• Repeat the dub process

FULL		• More than 99 tracks have been recorded	• The CDR 20 does not record more than 99 tracks on a disc

NO AUDIO		• A record-related button has been pressed when	• Replace the disc with a blank CD-R or CD-RW Audio disc
		a non-audio disc is in the Record Drawer %

SVC-1		• There is an internal problem with the CDR 20	• Contact an authorized Harman Kardon service depot