Troubleshooting

This chapter includes troubleshooting help for solving common problems.

Problem: Bad colors in the TV window

If your VGA display is running in 256 color mode, the TV picture will be displayed with only 256 colors. This compares with the 16 million different colors which are in the original TV image. The colors in the TV window will change depending upon which Windows programs are being run, and what color palettes are being used.

To fix this problem, first try running your VGA adapter at a minimum of 16 bits per pixel. If you do not have enough memory on your VGA adapter to run at 16 bits per pixel in the current resolution, either lower the resolution (example: from 1024x768 to 800x600) or add more VGA memory to your VGA display adapter.

Error message: “could not find "ksclock.dll" or other files on the WIN98 CD”

Be sure that the directory is correct where windows is looking. Your cd rom drive(D:\ for example). in some cases D:\win98 if the windows 98 files are located on your harddrive(preinstalled on the system), it should be looking for c:\win- dows\options\cabs

Error message: “error code 69 during installation of drivers.”

Cancel and browse the CD rom. double click on the USB98.EXE file located in the WIN98 Folder. after installing, the system will reboot.

System locks or does not shut down correctly with the USB pluged in:

Look in your systems BIOS for Legacy USB support and set it to ENABLED. A bios update may be necessary if this setting is not present.

Problem: Poor TV picture quality

A poor TV image could be caused if your VGA display adapter does not have enough video RAM to hold the TV image. In this case, resorts to Primary Surface mode, which lowers image quality. A memory upgrade on your VGA display adapter might fix this problem.

Another possible cause of this problem could be that your VGA display adapter

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