Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA
H. TROUBLESHOOTING
Issues | Possible Causes | Solutions | ||
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Heater doesn't turn on with the main | 1. | Power switch is "OFF." | 1. | Turn the power switch to the "ON" position. |
switch or remote transmitter. |
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| 2. | Circuit breaker is tripped. | 2. | May need to put the heater on a dedicated service or |
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| reduce the number of appliances on the circuit. |
| 3. | Heater is unplugged from wall outlet. | 3. | Plug the cord into an outlet. |
| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
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Heater is on, but no flame or low | 1. | The bulb is burned out. | 1. | Replace the bulb. |
flame intensity. |
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| 2. | Loose wiring. | 2. | Check all wiring for loose connections. |
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Flames are frozen. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
| 2. | Flame element is not attached to the | 2. | Reattach the flame element to the motor. |
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| motor. |
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| 3. | Motor is defective. | 3. | Replace the motor. |
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Excessive noise in the lower portion | 1. | Flame element isn't seated properly. | 1. | Reinstall the flame element. |
of the appliance. |
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| 2. | Motor is defective. | 2. | Replace the motor. |
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Heating system doesn't come on. | 1. | Heating system switch is "OFF". | 1. | Turn the heating system switch to the "ON" position. |
| 2. | Thermostat is set too low. | 2. | Turn the thermostat knob clockwise until you hear a |
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| "click." |
| 3. | Heating system is overheated. | 3. | The heating system is protected by a thermal cutout |
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| switch. Shut off all switches. Wait 5 minutes, then turn |
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| the heater on. |
| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
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Fan runs but no heat is put out. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
| 2. | Bad heating element. | 2. | Replace the heating system. |
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Heating element is on but fan doesn't | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
run. |
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| 2. | Fan is defective. | 2. | Replace the heating system. |
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The heater doesn't turn off. | 1. | Thermostat is set too high. | 1. | Turn the thermostat knob counterclockwise until you hear |
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| a "click". |
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Excessive noise in upper portion of | 1. | Build up of dirt on the fans. | 1. | Clean all fans. |
the heater. |
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| 2. | Heater fan is defective. | 2. | Replace the heating system. |
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Remote control doesn't work. | 1. | Remote is out of range. | 1. | Move remote closer to the heater. |
| 2. | Low batteries. | 2. | Replace the batteries. |
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Odor. | 1. | The heater may emit a slight, harmless |
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| odor when first used. This is a normal |
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| condition caused by initial heating of the |
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| internal parts and will not occur again. |
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5/04
GarnetE SERIES ELECTRIC FIREPLACE | 9 |
