9 Troubleshooting

A. Troubleshooting Guide

Issues

Possible Causes

Solutions

Heater doesn’t turn on with the main

1.

Power switch is off.

1.

Turn the power switch to the “ON” position.

switch or remote transmitter.

2.

Circuit breaker is tripped

2.

May need to put the heater on a dedicated service or

 

 

 

 

 

reduce the number of appliances on the circuit.

 

3.

Heater is unplugged from wall outlet.

3.

Plug the cord into an outlet.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Heater is on, but no flame or low flame

1.

The bulbs are burned out

1.

Replace the bulbs.

intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Flame element is not attached to the

2.

Reattach the flame element to the motor.

 

 

motor.

 

 

 

3.

Motor is defective.

3.

Replace the motor.

Excessive noise in the lower portion of

1.

Flame element isn’t seated properly.

1.

Reinstall the flame element.

the heater.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

 

Heater/blower assembly doesn’t come

1.

Heater/blower assembly switch is off.

1.

Turn the heater switch to the “ON” position.

on.

2.

Thermostat is set too low.

2.

Move the thermostat knob clockwise until you hear a

 

 

 

 

 

“click”.

 

3.

Heater/blower assembly is overheated.

3.

The heater/blower assembly is protected by a thermal

 

 

 

 

cutout switch. Shut off all heater switches on the dash-

 

 

 

 

board including the main power switch. Wait 5 minutes,

 

 

 

 

then turn the heater on.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Fan runs but not heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Bad heating element.

2.

Replace the heater/blower assembly.

 

 

 

 

 

Heater element is on but fan doesn’t

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heater/blower assembly.

 

The heater/blower assembly doesn’t

1.

Thermostat is set too high.

1.

Move the thermostat knob counter-clockwise until you

turn off.

 

 

 

hear a “click”.

 

 

 

 

 

Excessive noise in upper portion of the

1.

Build up of dirt on the fans.

1.

Clean all fans.

heater.

2.

Heater fan is defective.

2.

Replace the heater/blower assembly.

 

 

 

 

 

 

Remote control doesn’t work.

1.

Remote is out of range.

1.

Move remote closer to the heater.

 

2.

Low batteries.

2.

Replace the batteries.

Odor.

 

The heater may emit a slight, harmless

 

 

 

 

odor when first used. This is a normal

 

 

 

 

condition caused by initial heating of the

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

18

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-781 Rev F • 10/06

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Heat & Glo LifeStyle CF550E-B owner manual Troubleshooting Guide, Issues Possible Causes Solutions
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CF550E-B specifications

The Heat & Glo LifeStyle CF550E-B is a modern gas fireplace that exemplifies contemporary design combined with advanced heating technologies. It is designed to enhance your living space while providing efficient warmth and comfort. One of its standout features is the expansive viewing area, which showcases the mesmerizing flames and provides an attractive focal point for any room. The clean-faced design allows for a seamless integration into various home styles, making it a versatile option for homeowners.

Equipped with advanced heating technology, the LifeStyle CF550E-B boasts a high efficiency rating, ensuring that it conserves energy while effectively heating your space. The direct vent system allows for the safe expulsion of exhaust gases while drawing in fresh air for combustion from the outside, maintaining optimal indoor air quality. This feature ensures that the fireplace operates safely and efficiently, providing peace of mind for users.

Another notable characteristic of the CF550E-B is its easy-to-use remote control, which allows users to adjust the flame height and temperature settings with ease. This level of convenience is ideal for those who want to customize their heating experience without having to leave their cozy spot. Additionally, the fireplace has a throttling damper feature, enabling precise control over the venting system, which contributes to its overall efficiency.

The design of the Heat & Glo LifeStyle CF550E-B also prioritizes aesthetics with customizable options. Homeowners can choose from different front options, media types, and finishes to match their interior decor. Whether you prefer modern glass media or traditional logs, the CF550E-B provides a range of choices to suit individual preferences.

Furthermore, the fireplace is built with durability in mind, utilizing high-quality materials that withstand the test of time. It features a robust construction designed to handle the rigors of daily use, ensuring a long-lasting heating solution.

In conclusion, the Heat & Glo LifeStyle CF550E-B combines beauty, convenience, and efficiency in a gas fireplace. With its expansive viewing area, advanced heating technologies, and customizable features, it stands out as an excellent option for those seeking to enhance their home's ambiance while enjoying the benefits of a reliable heat source.
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