TROUBLESHOOTING GUIDE
Symptoms | Possible Cause(s) | Solution | |
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RS232 Only |
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The host is | The scanner and host | Check that the scanner and the | |
receiving data | |||
may not be configured | host are configured for the same | ||
but the data does | |||
not look correct. | for the same interface. | interface. | |
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Characters are | The intercharacter | Add some intercharacter delay to | |
delay needs to be | the transmitted output by using | ||
being dropped. | added to the | the MetroSelect Configuration | |
| transmitted output. | Guide (PN | |
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Keyboard Wedge Only |
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The unit scans |
| Make sure the scanner is | |
the bar code | The unit may not be | ||
configured for the appropriate | |||
but there is no | configured correctly. | ||
mode. | |||
data. |
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| Make sure that the proper PC | |
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| type (ie. AT, PS2 or XT) is | |
The unit scans | The unit may not be | selected. | |
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but the data is | Verify correct country code and | ||
configured correctly. | |||
not correct. | |||
| data formatting are selected. | ||
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| Adjust the intercharacter delay. | |
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The unit is not |
| Increase the interscan code | |
The unit may not be | delay setting. Adjust whether | ||
transmitting | the F0 break is transmitted. It | ||
configured correctly. | |||
each character. | may be necessary to try both | ||
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| settings. | |
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Alpha characters | The computer is in | Enable caps lock detect setting | |
show as lower | caps lock mode. | of the scanner to detect whether | |
case. | the PC is operating in caps lock. | ||
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Everything | These characters may |
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works except | not be supported by | Try operating the scanner | |
for a couple of | the current country’s | in Alt Mode. | |
characters. | key look up table. |
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