TROUBLESHOOTING GUIDE

Symptoms

Possible Cause(s)

Solution

 

 

 

All Interfaces

 

 

 

 

 

During power

There is a non-volatile

 

up the unit

Contact a service representative.

RAM failure.

beeps 3 times.

 

 

 

 

 

 

During power

 

 

up the unit

There has been a

Contact a service representative.

razzes

diagnostic failure.

 

continuously.

 

 

 

 

 

During power

 

 

up the unit

 

 

razzes once

There is a VLD failure.

Contact a service representative.

and the blue

 

 

LED flashes.

 

 

 

 

 

During power

 

 

up the unit

There is a scanner

 

razzes twice

Contact a service representative.

motor failure.

and both LEDs

 

 

 

flash.

 

 

 

 

 

RS232 Only

 

 

 

 

 

 

The com port at the

 

 

host is not working or

 

The unit powers

is not configured

 

up OK and

properly.

Check to make sure that the

scans OK but

 

baud rate and parity of the

The cable is not

does not

scanner and the communication

connected to the

communicate

port match and that the program

proper com port.

properly to the

is looking for RS232 data.

 

host.

The com port is not

 

 

 

 

operating properly.

 

 

 

 

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