TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a Honeywell representative at to preserve the limited warranty terms on page 39.
Symptoms | Possible Cause(s) | Solution | |
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All Interfaces |
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The unit has no | No power is being | Check the transformer, outlet | |
and power strip. Make sure the | |||
LEDs, beeper | supplied to the | ||
cable is plugged into the | |||
or motor spin. | scanner. | ||
scanner. | |||
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The unit has no | No power is being | Some host systems cannot | |
supply enough current to power | |||
LEDs and / or | supplied to the | the MS3780. Use the power | |
beeper. | scanner from host. | supply included with the | |
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| scanner. | |
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There are |
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multiple scans | The same symbol | Adjust the same symbol timeout | |
upon | timeout is set too | ||
for a longer time increment. | |||
presentation of | short. | ||
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code. |
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The unit powers | The beeper is disabled. | Enable the beeper. | |
up but does not |
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beep. | No tone is selected. | Select a tone. | |
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| The unit is trying to | UPC/EAN, Code 39, Interleaved | |
| 2 of 5, Code 93, Code 128 and | ||
| scan a particular | ||
| Codabar are enabled by default. | ||
| symbology that is not | ||
| Verify that the type of bar code | ||
| enabled. | ||
| being read has been selected | ||
The unit powers |
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up but does not | The scanner has been | Verify that the bar code that is | |
scan and/or | configured for a | being scanned falls into the | |
beep. | character length lock, | criteria. | |
| or a minimum length | Typical of | |
| and bar code being | ||
| scanned does not | The scanner defaults to a | |
| satisfy the configured | minimum of 4 character bar | |
| criteria. | code. | |
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