TROUBLESHOOTING GUIDE

Symptoms

Possible Cause(s)

Solution

 

 

 

All Interfaces

 

 

 

 

 

The unit scans

The scanner is

If the scanner is setup to support

a bar code, but

ACK/NAK, RTS/CTS,

configured to support

locks up after

XON/XOFF or D/E, verify that

some form of host

the first scan

the host cable and host are

handshaking but is not

(the white LED

supporting the handshaking

receiving the signal.

stays on).

properly.

 

 

 

 

The unit scans

The scanner’s data

Verify that the scanner’s data

format matches the format

but the data

format does not match

required by the host.

transmitted to

the host system

Make sure that the scanner is

the host is

requirements.

connected to the proper host

incorrect.

 

port.

 

 

 

 

 

 

The bar code may

Check if it is a check digit,

 

have been printed

 

character or border problem.

 

incorrectly.

 

 

Scanner beeps

 

 

The scanner is not

 

at some bar

 

configured correctly

Check if check digits are set

codes and NOT

for the type of bar

properly.

for others of the

code.

 

same bar code

 

 

 

symbology.

The minimum symbol

 

 

 

 

length setting does not

Check if the correct minimum

 

work with the bar

symbol length is set.

 

code.

 

 

 

 

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