TROUBLESHOOTING GUIDE
Symptoms | Possible Cause(s) | Solution | |
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All Interfaces |
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The unit scans | The scanner is | If the scanner is setup to support | |
a bar code, but | ACK/NAK, RTS/CTS, | ||
configured to support | |||
locks up after | XON/XOFF or D/E, verify that | ||
some form of host | |||
the first scan | the host cable and host are | ||
handshaking but is not | |||
(the white LED | supporting the handshaking | ||
receiving the signal. | |||
stays on). | properly. | ||
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The unit scans | The scanner’s data | Verify that the scanner’s data | |
format matches the format | |||
but the data | |||
format does not match | required by the host. | ||
transmitted to | |||
the host system | Make sure that the scanner is | ||
the host is | |||
requirements. | connected to the proper host | ||
incorrect. | |||
| port. | ||
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| The bar code may | Check if it is a check digit, | |
| have been printed | ||
| character or border problem. | ||
| incorrectly. | ||
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Scanner beeps |
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The scanner is not |
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at some bar |
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configured correctly | Check if check digits are set | ||
codes and NOT | |||
for the type of bar | properly. | ||
for others of the | |||
code. |
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same bar code |
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symbology. | The minimum symbol |
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| length setting does not | Check if the correct minimum | |
| work with the bar | symbol length is set. | |
| code. |
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