Technical Assistance

If you encounter a problem with your ST 3000 Smart Transmitter, check to see how your transmitter is currently configured to verify that all selections are consistent with your application.

If the problem persists, you can reach Honeywell’s Solution Support Center for technical support by telephone during normal business hours. An engineer will discuss your problem with you. Please have your complete model number, serial number, and software revision number on hand for reference. You can find the model and serial numbers on the transmitter nameplates. You can also view the software version number using the SFC or SCT 3000 software application.

By Telephone

Honeywell Solution Support Center Phone:

 

 

1-800-423-9883

(U.S. only)

 

Outside the U.S. call: 1-602-313-6510

Additional Help

 

You may also seek additional help by contacting the Honeywell

 

distributor who supplied your ST 3000 transmitter.

By E-mail

 

You can also e-mail your technical questions or comments about this

 

product to:

 

 

Honeywell Solution Support Center e-mail: ace@honeywell.com

Problem Resolution

 

If it is determined that a hardware problem exists, a replacement

 

transmitter or part will be shipped with instructions for returning the

 

defective unit. Please do not return your transmitter without

authorization from Honeywell’s Solution Support Center or until the replacement has been received.

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ST 3000 Release 300 Installation Guide

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