ANY SERVICING SHOULD BE DONE BY AN

AUTHORIZED SERVICE REPRESENTATIVE

Call 1-800-944-9200 USA & Canada
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER® Dealer or visit
www.hoover.com. Costs of any transportation to and from any place of repair are to be paid by the owner. The
service parts u sed in this uni t are easily rep laced and readil y available from an authorized HOOVER® Dealer or
retailer. Always identify your product by the model number and manufacturing code when requesting information
or ordering replacement parts. (The model number appears behind the dirt cup of the product.)
5. TROUBLESHOOTING4. BATTERY FUEL GAUGE, DISPOSAL & SERVICELithium-ion Batteries
The battery must b e collected, rec ycled or disposed o f in an environment ally sound manne r. The EPA certified R BRC
Battery Recycling Seal on the lithium-ion (Li-ion) battery indicates Techtronic Industries, a corporate affiliate of Hoover,
Inc., is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful
life, when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative
to placing used Li-ion ba tteries into the trash or t he municipal waste stream , which may be illegal in your a rea.
Please visit www.rbrc.org/call2recycle/ for information on Li-ion battery recycling and disposal bans/restrictions in
your area. Hoover, Inc., involvement in this program is part of our commitment to preserving our environment and
conserving our natural reso urces.
(continued)

Service

PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Product does not turn on 1. Batter y is not in p roduct. 1. Insert battery into product.
2. Batter y is not inse rted properl y. 2. Make sure battery is fully seate d in batter y cavity.
3. Batter y is not charg ed. 3. Remove and c harge batte ry or replace with second charged bat tery.
4. Battery is too hot. 4. Remove battery a nd let cool fo r 30 minutes, replace batt ery and retr y or replace
with second charged battery.
5. Internal component damage. 5. Call for service: 1-800-944 -9200
Product turns off while
in use 1. Batter y is fully d ischarged. 1. Remove and charge bat tery or rep lace with se cond charged b attery.
2. Batter y is too hot. 2. Remove bat tery and le t cool for 30 m inutes, repla ce batter y and retry o r replace
with second charged battery.
Product does not pick
up dirt
3. Internal component damage. 3. Call for service: 1-800-944 -9200
1. Dirt cup may be full . 1. Empty dirt cup.
2. Filter may be dirt y. 2. Clean a nd/or wash filter.
3. Baffle tube may be dirty. 3. Remove and clean.
4. Airpath may be clogged. 4. Make sure the battery is removed and the product is off. Remove nozzle by pressing
the nozzle release button and pulling the nozzle in a downward motion. Remove any
debris clogged in the nozzle airpath. Reassemble nozzle to the product.
5. Internal component damage. 5. C all for ser vice: 1-800 -944-9200
Brushroll will not turn 1. Brushroll may have an obstruction. 1. Make sure the battery is removed and the product is turned off. Remove nozzle by
pressing the nozzle release button and pulling the nozzle in a downward motion.
Remove any debris clogged in the nozzle airpath. Reassemble nozzle to the product.
2. Motor protection device tripped. 2. Turn product to off position, product will reset in approximately 30 minutes.
3. Broken belt. 3.Make sure the battery is removed and the product is off. Remove nozzle cover replace
with recommended belt and replace nozzle cover.
4. Internal component damage. 4. Call for service: 1-800-944 -9200
If a minor problem develo ps, it usua lly can be remedied q uite easily when the cause is i dentified by using the
checklist below.
Any other servicing shoul d be done by an authorized ser vice representative.
WARNING: To reduce risk of personal injury - unplug vacuum b efore servicing.