Investigating malfunctions
What might be the cause of…
Defects you can remedy yourself
MALFUNCTION | CAUSE | REMEDY | |
1. | Does not work on any | Plug not in socket. | Plug it in. |
programme | Not switched on. | Switch on. | |
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| Power failure. | Check. |
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| Fuse blown. | Check. |
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| Door open. | Close door. |
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2. | Does not fill with water | See cause 1. | Check. |
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| Tap turned off. | Turn on tap. |
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| Programme selector not correctly positioned. | Position programme selector correctly. |
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| Fill hoses are kinked | Straighten fill hoses |
3. | Water does not drain away | Kink in discharge hose. | Straighten discharge hose. |
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| House drain is blocked | Clean drain |
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4. | Water on floor around the | Leaking gasket between tap and water inlet | Replace gasket and tighten hose and tap |
washing machine | hose. | well. | |
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| House drain is blocked | Clean drain |
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| Soap drawer blocked with soap residues | Clean soap drawer |
5. | Does not spin | Water has not yet drained away. | Wait a few minutes for machine to empty. |
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| "No spin" selected (certain models only). | Reset button or turn "no spin" knob. |
6. | Machine vibrates a lot | Washing machine not completely level. | Adjust the special adjustable feet. |
during spin | Transit brackets not removed yet. | Remove transit brackets. | |
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| Load not distributed evenly. | Rearrange the laundry evenly. |
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7. | Door will not open | Two minutes have not elapsed since the | Wait two minutes. |
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| programme finished. |
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During drying phase the drum will accelerate to a higher speed to distribute the load and to optimize the drying performance
The machine makes a |
| Only a small level of water can be |
different noise when |
| seen in the drum! This is because |
spinning! This is because it |
| new machines do not use much |
has a brush motor for better |
| water, yet achieve the same standard |
performance. |
| of washing and rinsing. |
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Note:
The use of
-waste water from rinsing may be cloudier because of the presence of zeolites held in suspension, without the rinse performance being adversely affected;
-presence of white powder (zeolites) on laundry after washing, which is not absorbed by the fabric and does not alter the colour of the fabric.
-The presence of foam in the final rinsing water is not necessarily an indication of poor rinsing.
-Anionic surfactants used in washing detergent formulae often prove to be difficult to remove from the laundry itself and, even in small quantities, can still cause considerable foam production.
-Carrying out more rinse cycles does not serve any purpose in such cases.
CUSTOMER SERVICE AND GUARANTEE
Your new appliance is fully guaranteed by the manufacturer for 12 months against electrical/mechanical breakdown excluding:
A. Any faults which occur due to bad installation or misuse of the machine.
B. Any faults which occur due to repair of, or interference with, the machine by any person not authorised by the manufacturer to carry out service.
C. Any faults which arise from parts fitted to the machine which are not the manufacturers original parts.
D. Any faults arising from
F. Any faults arising from incorrect operation of the machine.
The guarantee applies to Gt. Britain and Northern Ireland only, and is an addition to your statutory rights.
After Sales Service
If, having investigated the possible malfunctions on the chart on the previous page, you believe the appliance is not working correctly, please call our After Sales Service dept. on telephone number:
Gias Service - | Tel: 08705 400 600 |
Support Service | (Eire 0818 2000 21) |
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