Service
To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Hoover Sales and Service
Center or Authorized Hoover Warranty Service Dealer (Depot) by:
•checking the Yellow Pages under “Vacuum Cleaners - Household” OR-
•checking the list of Sales and Service Centers provided with this cleaner OR -
•checking the Service section of Hoover online at www.hoover.com OR -
•calling
Please do not send your cleaner to Hoover in North Canton for service, this will only result in delay.
If further assistance is needed, contact the Hoover Consumer Response Center, Phone:
In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone:
Always identify your cleaner by the com- plete model number when requesting information or ordering parts. (The model number appears on the bottom of the cleaner.)
4.If you have a problem
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below.
Problem: Cleaner won’t run
Possible cause
Possible solution
•Not “ON” at hand grip.
•Push Power ON/Suction Control slide switch forward.
•Not firmly plugged in.
•Plug unit in firmly.
•No voltage in wall plug.
•Check fuse or breaker.
•Blown fuse or tripped breaker.
•Replace fuse/reset breaker.
Problem: Cleaner suction low
Possible cause
Possible solution
•Dirt cup full.
•Empty dirt cup.
•Dirt cup filter dirty.
•Clean the dirt cup filter with brush and water, allow to dry and replace in cleaner.
•Obstruction in nozzle connector, hose or wand.
•Remove obstruction.
•Exhaust filter dirty.
•Clean filter with water, allow to dry and replace in cleaner.
•Power set too low.
•Increase power setting by pushing Suction Control slide switch forward.
•Hose not properly connected to cleaner
•Ensure hose is properly connected.
Problem: Agitator brush roll
won’t run
Possible cause
Possible solution
•Hose power cord not firmly plugged in.
•Plug firmly into receptacle on cleaner base.
•Broken or worn belt.
•Replace belt.
•Floor/carpet switch set to “FLOOR”.
•Set floor/carpet switch to “CARPET”.
Problem: Nozzle won’t pick up
Possible cause
Possible solution
•Low cleaner suction.
•See section “Cleaner suction low”.
•Blockage in nozzle connector.
•Remove blockage
•Agitator brush roll not running.
•See section “Agitator brush roll won’t run”
•Agitator brush roll brushes worn.
•Replace brushes.
Clearing blockages
When the cleaner senses low suction or pickup, the red Suction Control light will come on. Low suction or pick up may be due to a blockage in the system. Refer to the following steps to check for block- ages, continuing with each step until the blockage is found:
1.Turn cleaner off and disconnect from electrical outlet; then disconnect power nozzle plug and wands from hand grip.
2.Plug cleaner in, turn on, and check hose end for suction. Remove any obstructions.
3.Remove power nozzle from wands and attach wands to hose. Check for suction and remove any blockages.
A |
4.Make sure power nozzle plug is dis- connected from hand grip. Then check for blockage in nozzle connector (A).
Push nozzle connector down to lowest position. Look into nozzle connector and remove any blockage.
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