TROUBLESHOOTING
Should you have a problem with the product, complete this simple user checklist before calling your local Hoover service.
The steam stick will not switch on. • Check the unit is plugged in.
• Check the power cord
The steam stick is not producing steam.
• There may be no water in the clean water tank. • The tank may not be fitted correctly.
The textile pad won’t pick up dirt.
• The cleaning pad may already be saturated with dirt and needs to be washed. Refer to the Maintenance section.
CLEANING FAQS
When is steamjet ready? In approximately 30 seconds.
Can I use steamjet on all floor surfaces? On all hard floors like marble, ceramic, stone, linoleum, sealed hardwood floors and parquet.
Does steamjet emit steam automatically? No, to produce steam you should press the steam/sweep trigger button under the handle.
Can I use it vertically? No, steamjet can be used only on horizontal floor surfaces.
Can I put detergents or other chemicals inside the tank? No, you would damage the product.
What if in the city where I live the water is very hard? You can use filtered water or you will have to change the filter cassette more often. If you find very weak steam, check steam orifice, you can descale it by inserting small tools into steam orifice if necessary.
When is it time to change the filter cassette? How do you notice it? It depends on the water hardness. Normally 6 months. You will notice that the colour of yellow resin inside the filter cassette becomes a bit dull.
How long will one tank of water last before needing to be refilled? Approximately 20 minutes if you press continuously the trigger.
Is the mop washable? Yes, it can be washed by hand or in the washing machine with a mild detergent at max temperature 40°c. Do not use bleach or fabric softener.
How often should I replace the mop? It depends on different factors above all how hard the floor is. The best way to understand when to change the mop is when the mop is still dirty after having washed it or if you notice that it doesn’t perform like before.
What does the sweeper function do? The sweep mode is on the model ssw1700 and
allows you to clear the floor of any small debris before steam cleaning. Ensure the carpet glider, textile pad and pad plate are removed from the floor head.
IMPORTANT INFORMATION
Hoover spares and Consumables
Always replace parts with genuine Hoover spares. These are available from your local Hoover dealer or direct from Hoover. When ordering parts always quote your model number.
Consumables |
|
Textile Pad: | 35601334 |
Filter: | 35601335 |
Hoover Service
Should you require service at any time, please contact your local Hoover Service Office.
Tel: 08444 995 599
Email: customer.services@hoovercandy.com
Hoover have a computerised nationwide service network of over 500 engineers who will quickly respond to your call and guarantee your repair for 12 months.
Quality
Hoover’s factories have been independently assessed for quality. Our products are made using a quality system which meets the requirements of ISO 9001
The Environment:
This appliance is marked according to the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product.
The symbol on the product indicates that this product may not be treated as houshold waste. Instead it shall be handed over to the appliance collection point for recycling of electrical and electronic equipment. Disposal must be carried out in accordance with the local environmental regulations for waste disposal. For more detailed information about treatment, recovery and recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Your Guarantee
The guarantee conditions for this appliance are as defined by our representative in the country in which it is sold. Details regarding these conditions can be obtained from the dealer from whom the appliance was purchased. The bill of sale or receipt must be produced when making any claim under the terms of this guarantee.
3Subject to change without notice.
