Hoover U5509900 owner manual Service

Service

To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Hoover Sales and

Service Center or Authorized Hoover Warranty Service Dealer (Depot) by:

•checking the Yellow Pages under “Vacuum Cleaners - Household” OR -

•checking the list of Sales and Service Centers provided with this cleaner OR -

•checking the Service section of Hoover on-line at www.hoover.com OR -

•calling 1-800-944-9200 for an automated referral of authorized service outlet locations (U.S.

only).

Do not send your cleaner to Hoover in Newton, Iowa for service, this will only result in delay.

If further assistance is needed, con- tact the Hoover Consumer Response Center, Phone: 1-330-499-9499.

In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone: 1-800-263-6376.

Always identify your cleaner by the complete model number when requesting information or ordering parts. (The model number appears on the back of the cleaner.)

4.If you have a problem

If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check- list below.

Problem: Cleaner won’t run

Possible Cause

Possible Solution

•Not firmly plugged in

•Plug unit in firmly

•No voltage in wall receptacle

•Check fuse or breaker

•Blown fuse or tripped breaker

•Replace fuse or reset breaker

•Thermal protector activated

•Unplug cleaner and allow cleaner to cool for 30 minutes (this will reset the thermal protector)

Problem: Cleaner/tools won’t pick up

Problem: Smoky

Possible Cause

Possible Solution

•Broken or worn belt

•Replace belt

•Agitator brush roll worn

•Replace brush roll

•Dirt cup full

•Empty dirt cup

•Filters dirty

•Clean filters

•Incorrect carpet height setting

•Move nozzle control knob to lower setting

•Blockage in air flow passages

•Clear blockage

Problem: Cleaner hard to push

Possible Cause

Possible Solution

•Incorrect carpet height setting

•Move carpet height control to a higher setting

Problem: Smoky/burning smell

detected

Possible Cause

Possible Solution

•Belt broken or stretched

•Replace agitator brush roll belt as described in Figs. 3-16 through 3-21 in the Maintenance section

Problem: Powered hand tool brush roll won’t turn

Possible cause

Possible solution

•Too much pressure being applied to tool

•Continue using tool applying light pressure.

•Blockage in turbine channel

•Remove blockage.

•Broken or worn belt

•Replace belt

•Low cleaner suction

•Check items under “Cleaner won’t pick up”.

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