After Sales Service

Service Cover...

We appreciate you choosing this quality appliance and we are sure that it will give you many years of excellent service.

Not only have you bought a first class appliance, you’ve also bought a commitment from us to look after your appliance.

We believe our Service is the best in the business and yet another good reason you’ll be glad you chose this appliance.

Every appliance has been designed and manufactured to the highest standards. However, in the event of any problem developing, our trained professional engineers are just a phone call away with one real objective - to satisfy you by providing an efficient, effective and courteous service, at a time convenient to you.

Your Guarantee...

The guarantee is subject to the provision(s) that the appliance:

a)Has been used solely in accordance with the instruction book.

b)Has been properly connected to a suitable electricity supply voltage as stated on the rating plate attached to the equipment.

c)Has not been subjected to misuse or accident or been modified or repaired by any person other than an authorised employee or agent.

d)Has been correctly installed.

e)Has been used solely for domestic purposes and is on domestic premises. Your guarantee is only applicable in the U.K. and the Republic of Ireland.

If you suspect a fault with your appliance, to avoid unnecessary inconvenience and expense please ensure that the checks detailed on ‘Troubleshooting’ on page 15 have been carried out before contacting the SERVICE NETWORK.

Should you require service our receptionist will require the following information:

Your post code, name and address, type of appliance, model number. (found on the appliance rating plate or in the handbook).

Guarantee/Contract/Insurance Policy Details.

Date of Purchase, and where you purchased it from.

Easy Payment Methods...

You can pay for any of our services offered either by Credit Card (Visa, MasterCard), Cheque and Debit Card. Or in installments by Direct Debit provided you include a Care Plus scheme.

SERVICE U.K.

08709 066 066

Monday - Friday 8am - 8pm,

Saturday 8am - 6pm,

Sunday 10am - 6pm.

Republic of Ireland

1850 302 220 Monday - Friday 8am - 5.30pm,

Saturday 9.00am - 12.30pm.

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Hotpoint BM10, BM21 manual After Sales Service, Service U.K

BM10, BM21 specifications

Hotpoint has established a reputation for delivering reliable and innovative home appliances, and their BM10 and BM21 models of built-in microwaves further solidify this commitment. These two appliances bring modern design features and advanced technology to kitchens, ensuring cooking convenience and versatility.

The Hotpoint BM10 microwave offers a capacity of 17 liters, making it ideal for smaller kitchens or for individuals who value efficiency and space. With a sleek and contemporary design, the BM10 seamlessly integrates into any cabinetry, enhancing the overall aesthetic of your kitchen. Its user-friendly interface features intuitive controls, making it accessible for all users, regardless of cooking skill.

One standout feature of the BM10 is its combination cooking technology, which allows users to utilize both microwave and grill functions simultaneously. This results in evenly cooked meals that boast a delightful crispy texture on the outside, paired with tender juiciness on the inside. The microwave also comes equipped with an automatic cook function, which takes the guesswork out of meal preparation by selecting the optimal cooking times and power levels for various dishes.

On the other hand, the Hotpoint BM21 model offers a larger capacity of 25 liters, catering to families or those who often entertain guests. Like the BM10, the BM21 features a stylish built-in design and is equipped with modern touch controls for ease of use. This microwave also includes a grill function for those who enjoy perfectly browned dishes without the need for a conventional oven.

One exceptional technology featured in both models is the ‘Jet Defrost’ function. This innovation allows for rapid defrosting of frozen food items, ensuring that meal preparation is quick and efficient. Both the BM10 and BM21 also include a range of power levels, giving users precise control over cooking, reheating, and defrosting tasks.

Energy efficiency is another critical consideration in the design of both models. Hotpoint has ensured that these microwaves not only deliver high performance but also contribute to lower energy consumption, ultimately benefiting both users and the environment.

In summary, the Hotpoint BM10 and BM21 microwaves combine modern design with practical functionality. Their features, such as combination cooking technology, flexible power levels, and innovative defrosting capabilities, make them great additions to any kitchen. Whether you’re looking for a compact option or a larger capacity model, Hotpoint provides quality solutions tailored to varied cooking needs.