Troubleshooting...
Incidents may occasionally occur when you are using your appliance, if so, check the following points:
My appliance does not work | The Programme Selection knob |
Check: | keeps turning |
● water and power supplies and the fuse. | ● wait a few minutes for the drum to empty |
● if the door is closed properly. | - switch off, select one of the ● symbols |
● have you selected a delayed start? | (Stop/Reset), then switch back on. |
General
Maintenance...
● Maintenance of internal parts: |
In the interest of hygiene (eg. |
to prevent mould): |
- every month or so, clean the |
plastic and rubber parts around |
the tub access using a slightly |
chlorinated product. |
It will not load water
Check:
●it is plugged in and switched on.
●if the door is closed properly.
●the water supply taps are turned on.
●the fill hoses are connected correctly and are not kinked.
After having checked the points listed above, turn off the appliance,
It loads and discharges continually
Check:
●the drainage hose is positioned correctly ie. not too low creating a syphoning effect.
It vibrates when spinning
Check:
●it has been properly unpacked, have the transit bolts been removed?
●machine is level.
●if it is knocking against the unit.
There is water on the floor
Check:
●the water supply pipe connectors are tight).
●the end of the drainage pipe has not moved out of position.
It does not empty
Check:
●the drainage pipe is not kinked or trapped.
It will not drain water or spin
Check:
●if the selected programme includes draining, some require manual draining selection.
●is Rinse Hold selected, this function will hold laundry in the water until spin / draining is set manually.
●is the drainage hose bent / squashed.
No spin
Check:
●if the Spin Selection knob has been set to No Spin (Washing Machine only).
●You have an unbalanced load, the laundry is not evenly distributed inside the drum. Open the door, rearrange the wash load by hand and run a spin only programme.
Too many suds form in the drum and it comes out of the drawer
Check:
●you are using detergent suitable for automatic washing and not washing by hand.
●you have not exceeded the detergent manufacturers recommended dosage.
Fabric Conditioner remains in the dispenser or there is too much water left there
Check:
●the syphons are not clogged up, clean the dispenser drawer if necessary.
Rinse thoroughly. |
- do a wash cycle at 90˚ at least |
once a month. |
● Periodic Checks: |
You should check the condition |
of the water inlet and the drain |
hoses. If you find any splits, |
however minor, do not hesitate |
to replace them, call our Genuine |
Parts & Accessories Hotline, see |
back cover for details. |
Poor wash
Check:
●that you selected the correct wash temperature.
The laundry will not dry
(Washer Dryer only) Check:
●the cold water tap is open.
●the load of laundry is not too large.
●the selected drying time is sufficient.
●have you selected a delayed start?
If there is still a problem contact Hotpoint Service (see KEY CONTACTS back cover).
Remember you may be charged for a service call if a problem with your appliance is caused by incorrect installation or misuse.
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