Troubleshooting
Before calling service for assistance, check through the following list, there may be nothing wrong.
First of all, check to see that there are no interruptions in the gas and electrical supplies, and, in particular, that the gas valves for the mains are open.
If the burner does not light or the flame is not uniform around the burner.
Check to make sure that:
•The gas holes on the burner are not clogged.
•All of the movable parts that make up the burner are mounted correctly.
•There are no draughts around the cooking surface.
If the flame does not stay lit.
Check to make sure that:
•You press the knob all the way in.
•You keep the knob pressed in long enough to activate the flame failure device.
•The gas holes are not clogged in the area corresponding to the flame failure device.
If the burner does not remain on when set to "Low". Check to make sure that:
•The gas holes are not clogged.
•There are no draughts near the cooking surface.
If the cookware is not stable.
Check to make sure that:
•The bottom of the cookware is perfectly flat.
•The cookware is centered correctly on the burner .
•The support grids have not been inverted.
If your oven releases alot of smoke during cooking. Check to make sure that:
•You have selected the correct cooking mode for the type of food and the dish is in the correct recommended shelf position.
•The temperature is correct for the type of cooking required.
•The oven interior is clean. Food residue encrusted onto the enamel coating inside the oven becomes charred and creates both smoke and odours.
•Dish is placed onto baking tray, splashes of grease or overflows onto very hot surfaces create smoke.
If, despite all of these checks, the cooker does not function properly and problem persists, call Hotpoint Service (see KEY CONTACTS, back page), informing them of:
-The type of problem.
-The abbreviation used to identify the model (Mod. ...) as indicated on the warranty.
IMPORTANT:
Never call upon technicians not authorized by the manufacturer, and refuse to accept spare parts that are not original.
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