After Sales Service
Satisfaction Guaranteed or your money back...
Hotpoint gives you a unique ‘Satisfaction Guaranteed’ promise - valid for ninety days after you have purchased your Hotpoint product. If there is a technical problem with your Hotpoint appliance, call Hotpoint Service. If necessary, we will arrange for an engineer to call. If the technical problem is not resolved under this Guarantee, Hotpoint will replace your appliance, or if you prefer, give you your money back.
Hotpoint appliances carry, for the first 12 months, a fully inclusive parts and labour guarantee plus FREE replacement parts for the first five years provided that they are fitted by our own Service Engineer.
When the 12 months parts and labour guarantee expires we offer three after sales service options:
Repair Service
UK: 08709 066 066 or Republic of Ireland: 1850 302 200 Call our National Service Line and benefit from our addi- tional 5 years FREE parts, although the engineers time and labour is chargeable. All repairs carry a fully inclusive parts and labour guarantee for 12 months from the date of repair.
Note: Chargeable service is offered on the basis of payment on completion to our Service Engineer, who will issue a receipt.
Extended Warranties
UK: 08709 088 088 or Republic of Ireland: 1850 502 200 Whether you have just one or a number of Hotpoint appliances in your kitchen, Hotpoint offer two Service Cover Plans to give you complete peace of mind. They enable you to extend your first 12 months labour guarantee by either 1 or 4 years, so that you can have FREE repairs during the membership period.
Service Cover | FREE service repairs for a single |
| Hotpoint appliance during the |
| period of cover. |
| At an additional cost Service Cover |
| with maintenance includes an |
| annual electrical and safety check |
| along with replacement of any |
Kitchen Cover | parts if necessary. |
An annual payment covers repairs | |
| for all your Hotpoint appliances |
| which are less than ten years old. |
| Additional Hotpoint appliances |
| purchased after you have joined |
| Hotpoint Kitchen Cover are |
| automatically included during the |
| annual period of cover without |
| further charge. |
Easy payment methods
We offer a number of payment methods: cheque, credit card, switch, cash or by taking advantage of one of our Service Cover Plans you can spread the cost by direct debit. For further details call: 08709 088 088
Appliance registration
To benefit from the above options, complete and return the Appliance Registration questionnaire supplied with this appliance. Full details and costs of our Service/Kitchen Cover options, together with an application form, will then be sent to you towards the end of the 12 month guarantee period.
Hotpoint Genuine Parts & Accessories
A wide range of parts and accessories are available from Hotpoint Genuine Parts & Accessories Mail Order Hotline UK: 08709 077 077 or Republic of Ireland: 01 842 6836
Hotpoint Guarantee
From the moment your appliance is delivered, Hotpoint guarantees it for five years.
●Hotpoint appliances carry a fully inclusive 12 months parts and labour guarantee plus FREE replacement parts for the first five years, provided that they are fitted by our own Service Engineer (evidence will be required of date and place of purchase).
●All Hotpoint servicing is carried out by our own Service Organisation located throughout the United Kingdom and Republic of Ireland. We will be happy to deal with any problems which you may have.
●For Hotpoint Refrigeration and Freezer appliances, we cover the loss of food up to £250 during the first year guarantee period (subject to product malfunction).
Claims must be verified by a Hotpoint representative.
Our Engineers will use every effort to avoid damage to floor coverings and adjacent units when carrying out repairs/service work, but in locations where the Engineer advises you that it will be impossible to move appliances without risk of damage, he will only proceed with your approval that no liability is accepted.
Guarantee terms and conditions...
Your guarantee is only applicable in the United Kingdom or Republic of Ireland and is subject to provision(s) that you appliance:
●Has been used solely for domestic purposes and is on domestic premises ie. not for commercial or trade use.
●Has been used solely in accordance with the instruction book.
●Has been properly connected to a suitable electrical supply voltage as stated on the appliance rating plate.
●Has not been subject to misuse, accident, modified or repaired by anyone other than our own Service Engineers.
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