Something Wrong with your Cooker?

Before contacting your nearest Service Centre/Installer, check the problem guide below; there may be nothing wrong with your cooker.

 

Problem

 

Check

Ignition does not work

 

If all burners fail to ignite:

 

Oven Cavity

Oven Burner

Check that sparks appear at the burners;

 

 

 

 

 

 

 

 

A clicking noise should be heard.

 

 

 

 

 

 

 

 

If not

 

 

 

 

 

 

 

 

Check that the plug is plugged in to a

 

 

 

 

 

 

 

 

13amp Electric socket and the supply

 

 

 

 

 

 

 

 

is switched on.

 

 

 

 

 

Ignitor

Burner Ports

 

 

 

 

 

 

 

 

 

If all burners still fail to ignite

 

Top Cavity

Grill Burner

 

 

 

 

 

 

 

 

 

Check and replace if necessary the 13amp fuse

 

 

 

 

 

 

 

 

If only one burner fails to ignite

 

 

 

 

 

 

 

 

Check that the burner is dry and that spillage of food or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

cleaning fluid remains are not affecting the Ignitor or burner

 

 

 

 

 

 

 

 

ports.

 

 

 

Burner Ports

Ignitor

Clean away any debris with a dry nylon brush such as an

 

 

 

 

 

 

 

Hotplate Burner

old dry toothbrush.

 

Hob Top

 

If a wire wool pad has been used for cleaning around the

 

 

 

 

 

 

 

 

burner ensure the Ignitor is free from any stray strands.

 

 

 

 

 

 

 

 

Any water on the burner should be dried with a cloth or

 

 

 

 

 

 

 

 

kitchen towel.

 

 

 

 

 

 

 

 

On the hotplate make sure that all burner

 

 

 

 

 

 

 

 

parts are correctly seated

 

 

 

Burner Ports

Ignitor

 

Oven or Grill will not stay lit

 

For correct ignition of oven/grill burners press the ignition button

when the control knob is released

 

and then push in and turn control knobs anti-clockwise.

 

Control Panel

Control Knobs

Continue to press the ignition button until the spark lights the gas.

 

 

 

 

 

 

 

 

Once alight release the ignition button and continue to hold the

 

 

 

 

 

 

 

 

control knob in for a further 6 to 10 seconds.

 

 

 

 

 

 

 

 

Then release the control knob and set to the required temperature.

 

 

 

 

 

 

 

 

The flame should now stay alight.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the flame does not hold and goes out wait 30 seconds and try

 

 

 

 

 

 

 

 

again

 

 

 

Oven Control

Grill Control

 

Oven Temperature seems too

 

Check that the temperature has been set in accordance with

high or too low

 

the temperature charts. It may be necessary to increase or

 

 

 

 

 

 

 

 

decrease the recommended temperature by 10 C to suit your

 

 

 

 

 

 

 

 

taste

Oven does not cook evenly.

 

Check the temperature and shelf position are as recommended

 

 

 

 

 

 

 

 

in the temperature charts

 

 

 

 

 

 

 

 

Check that the Utensil being used in the oven allow sufficient

 

 

 

 

 

 

 

 

air flow around them.

 

 

 

 

 

 

 

 

Check that the cooker is level.

Hotplates are slow to boil or will

 

Check that your pans conform to the recommendations in

not simmer

 

these instructions.

Odour or smoke when using your new cooker

 

This is normal and should cease after a short period.

Condensation / Steam in the Oven After Use

 

Condensation and steam is a by product of cooking food

 

 

 

 

 

 

 

 

with a water content.

 

 

 

 

 

 

 

 

To help minimise always:

 

 

 

 

 

 

 

 

A) Try to avoid leaving food in the oven to cool after being cooked

 

 

 

 

 

 

 

 

B) Use a coved Utensil wherever possible

Condensation on the Wall at the Rear of the Cooker

 

Steam and/or condensation may appear from the vent at the rear of

 

 

 

 

 

 

 

 

the appliance when using an oven, particularly when cooking foods

 

 

 

 

 

 

 

 

with a high water content (Such as Oven Chips or Chicken).

 

 

 

 

 

 

 

 

This is normal and any excess should be wiped off

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Hotpoint HW170GW, HW170GK, HW150GW manual Something Wrong with your Cooker?, If all burners fail to ignite