Service
Heat Pump System
This dryer is fitted with a sealed heat pump system to dry your clothes. To operate, the heat pump contains fluorinated greenhouse gases (F gases) which are covered by the Kyoto Protocol. These F gases are contained in a hermetically sealed unit. This sealed unit contains 0.29kg of the F gas R134a which acts as a refrigerant.
If the sealed unit fails then it must be replaced by a new sealed unit. Contact your nearest Service Centre for advice.
●Note: The gases contained in the sealed system are not hazardous to health, but if they escape they will have an impact on global warming.
Spare Parts
GB
This dryer is a complex machine. Repairing it yourself or having a
Call an authorised technician if you experience problems while using the machine.
●Please note: it is an offence for an unqualified person to undertake any servicing or repair work that involves breaking into the sealed heat pump unit.
Before calling the Service Centre:
●Use the troubleshooting guide to see if you can solve the problem yourself (see Troubleshooting).
●If not, turn off the dryer and call the Service Centre closest to you.
Essential Contact Information
Hotpoint Service - Service You Can Rely On
At Hotpoint we pride ourselves on offering our customers the best service we possibly can, wherever you are in the UK and Ireland.
Rest assured though, no one knows a Hotpoint appliance better than we do and our service is second to none...
Wherever you are we can be there - we have over 1,000 highly skilled Hotpoint engineers covering the whole of the UK and Ireland ensuring fast, reliable, local service.
‘Right first time’ - our engineers have the latest tools to help get your Hotpoint appliance back up and running the first time we visit.
Experts in our field - all of our engineers are trained to the highest standard at our Hotpoint Training Centre of Excellence with unrivalled expertise and product knowledge.
Skilled staff - we have over 400 skilled UK based call centre staff, dedicated to offering you excellent service 364 days a year.
Telephone in the United Kingdom: 08448 224 224Telephone in the Republic of Ireland: 0818 313 413
www.hotpointservice.co.uk
Our advisors will require the following information:
●name, address and post code.
●telephone number.
●the type of problem.
●the date of purchase.
●the appliance model (Mod.).
●the serial number (S/N).
This information can be found on the data label inside the door of the machine.
Save energy and respect the environment
●Wring out items to eliminate excess water before tumble drying (if you use a washing machine first, select a high spin cycle). Doing this will save time and energy during drying.
●Always dry full loads - you save energy: single items or small loads take longer to dry.
●Clean the filter after each use to contain energy consumption costs (see Maintenance).
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