Hotpoint Before you call for service

12
Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips
PERFORMANCE (cont.) Possible Causes What To Do
Pilling Result of normal wear on •While this is not caused by the washer, you can slow the
poly-cotton blends and pilling process by washing garments inside out.
fuzzy fabrics
Snags, holes, tears, rips Pins, snaps, hooks, sharp •Fasten snaps, hooks, buttons and zippers.
or excessive wear buttons, belt buckles, •Remove loose items like pins, objects in pockets
zippers and sharp objects and sharp buttons.
left in pockets •Turn knits (which snag easily) inside out.
Undiluted chlorine bleach •Check bleach package instructions for proper amount.
•Never add undiluted bleach to wash or allow clothes
to come in contact with undiluted bleach.
Chemicals like hair bleach or •Rinse items that may have chemicals on them before
dye, permanent wave solution washing.
Wrinkling Improper sorting •Avoid mixing heavy items (like work clothes) with
light items (like blouses).
•Try a fabric softener.
Overloading or incorrect •Load your washer so clothes have enough room to
water level move freely with water covering all of the clothes.
Incorrect wash and •Match Cycle selection to the type of fabric you are
dry cycles washing (especially for easy care loads).
Repeated washing in •Wash in warm or cold water.
water that is too hot
NOISE Possible Causes What To Do
Washer is noisy Washer is uneven •To level the front of the washer, adjust the front leveling
legs by rotating the individual leg in the proper direction
for up or down. To level back of washer, lift back of
machine 4″(11 cm) and set down.
Washer load is unbalanced •Push the Cycle knob in to stop the washer, open the lid
and redistribute the load evenly. Close the lid and restart.
Shipping rod is still assembled •To remove shipping rod from washer, pull yellow tag and
in unit attached rod from the bottom right hand side of washer.
Washer is sitting too close •Pull washer away from the wall; about 4″(11 cm)
to wall (causes knocking is needed.
during cycle)
OTHER Possible Causes What To Do
Labels on the exterior Occasionally the adhesive •Use a hair dryer set at the lowest heat setting, directing
of the washer will not used on the labels does the air at the label for a short amount of time. This will
peel off cleanly not release cleanly release the adhesive easily, without damaging the surface
of the washer.
Before you call for service…