Chapter 8

This section contains the following topics:

Phone support period

Placing a call

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

Product name (HP ENVY 100 e-All-in-One D410 series)

Serial number (located on the back or bottom of the product)

Messages that appear when the situation occurs

Answers to these questions:

Has this situation happened before?

Can you re-create it?

Did you add any new hardware or software to your computer at about the time that this situation began?

Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the list of support phone numbers, visit www.hp.com/support .

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP ENVY at additional costs. Go to www.hp.com/support , select your country/region and language, then explore the services and warranty area for information about the extended service plans.

44 Solve a problem

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HP 100 - D410b manual Additional warranty options, Phone support period Placing a call, After the phone support period

100 - D410a, 100 - D410b specifications

The HP 100 series has made significant strides in the realm of compact printers, with models like the HP 100 - D410b and HP 100 - D410a gaining attention for their functionality and versatility. Designed primarily for both home and small office settings, these printers blend advanced technology with user-friendly features, making them stand out in a crowded market.

One of the main characteristics of the HP 100 - D410b and D410a is their compact design. Both printers are engineered to fit seamlessly into small spaces, ensuring that users can maintain a clean and organized workspace without sacrificing printing capabilities. This compactness does not compromise performance, as both models are equipped with efficient printing mechanisms that deliver high-quality output at impressive speeds.

In terms of technology, the HP 100 series utilizes advanced inkjet technology that produces vivid colors and sharp text. Users can expect professional-quality documents and vibrant photos, making these printers suitable for a range of applications—from business documents to personal projects. The printers support various media types, including glossy photo paper and standard office paper, adding to their versatility.

Connectivity options are another highlight of the HP 100 - D410b and D410a. Both models feature USB connectivity, allowing for straightforward setup and ease of use with a variety of devices. Additionally, they are compatible with various operating systems, including Windows and macOS, ensuring broad accessibility for users regardless of their preferred platforms.

Energy efficiency is another key consideration in the design of the HP 100 series. Both the D410b and D410a models are designed to conserve energy without compromising printing performance. With features like automatic power-off, these printers help reduce energy consumption, making them an eco-friendly choice for environmentally-conscious consumers.

Ultimately, the HP 100 - D410b and D410a are exemplary models that showcase the balance between compact design, high-quality performance, and user-friendly features. Their blend of versatility, connectivity, and efficiency positions them as excellent choices for both home and small office environments, catering to the diverse needs of users seeking reliable printing solutions. These models reflect HP's commitment to innovation, quality, and sustainability in the printing industry.