●ActiveSync is searching for a connection but cannot establish one. (The green icon on your computer continues to spin.)

●Synchronization has been established between your HP iPAQ and computer but connection has dropped. (The green icon on your computer stops spinning and grays out.)

●The firewall or other network protection software message box is displayed when ActiveSync tries to access the network or Internet.

●WMDC does not launch even after installation.

Here is a list of tips to help you troubleshoot synchronization issues:

●Check the OS on your computer before you begin synchronizing information between your

HP iPAQ and computer. The synchronization method varies depending on the OS running on the computer.

NOTE: HP does not guarantee the accurate functionality of any third party applications with Windows Vista.

●If you are running ActiveSync 4.5 or WMDC 6.1and personal firewall software on your computer, please add ActiveSync 4.5 or WMDC 6.1 to the firewall program's exception list.

(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin Internet Security 2005, Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite might block synchronization.) Refer to the documentation that came with your firewall program to determine how to add ActiveSync 4.5 or WMDC 6.1 to the program's exception list. To further troubleshoot a firewall application, visit: http://www.microsoft.com/windowsmobile.

●During the ActiveSync installation, if you inadvertently selected the Microsoft Exchange Server check box and are not planning to connect to an Exchange server, follow these steps:

◦Connect your HP iPAQ to your computer. Make sure an ActiveSync connection is established.

◦On your computer, click Start > All Programs > Microsoft ActiveSync.

◦Click Tools > Options.

◦Clear the boxes for the sync items listed under the Server group.

◦Select the check boxes under the Computer group for those items you want to synchronize.

●Disconnect your HP iPAQ from your computer and wait for the ActiveSync or WMDC message confirming that your device is no longer connected. Reconnect your HP iPAQ to your computer. Wait to see if your HP iPAQ connects to your computer.

●On your computer, in the ActiveSync application, select File > Connection Settings. Confirm that USB is selected as a potential connection method.

●Connect your HP iPAQ to a different USB port on your computer.

●Check your mini-USB synchronization cable. Consider using another mini-USB synchronization cable, if available.

●Try synchronizing via a Bluetooth connection.

60 Chapter 14 Synchronization