18 Frequently asked questions

I am having trouble turning on my HP iPAQ. What should I do?

Your HP iPAQ displays problems with the battery. Please perform the following checks:

Is the battery charged?

Is the battery properly installed?

I have trouble connecting to the Internet. What should I do?

If you have trouble connecting to the Internet, please perform the following checks:

Make sure you have subscribed for a data service from your service operator.

Make sure you entered correct setting parameters, such as APN and IP addresses in data profile setup.

Why does the HP iPAQ operate slowly at times?

You should have at least 1.5 to 2 MB of free memory space on your HP iPAQ so that the device operates efficiently. To check the free memory space, tap Start > Settings > System > Memory. Remember to delete or transfer old e-mail messages and pictures on your HP iPAQ to free available memory space.

Why do I see the Today screen layout error message on my HP iPAQ display screen?

You will get a Today screen layout error message if you did not select a Today screen layout. To correct this, tap Start > Settings > Personal and select a layout for the Today screen.

I have trouble charging my battery. What should I do?

If you have trouble charging your battery, please perform the following checks:

Is the battery charger correctly plugged into the battery charger socket on the HP iPAQ?

Is the power cord of the charger damaged?

Is the battery very old? If yes, replace with a new battery and try again.

I am unable to use the ActiveSync feature. What should I do?

To be able to use the ActiveSync feature, upgrade your computer to the latest version of ActiveSync. It is recommended to use ActiveSync 4.5 or a higher version. Visit http://www.microsoft.com/downloads for the latest versions.

I am having trouble turning on my HP iPAQ. What should I do? 71