Additional warranty options, Placing a call | HP 1051, 1050 - J410a

Placing a call

Chapter 7

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Deskjet 1050 All-in-One series)

•Model number (located inside the cartridge door)

Product No.
xxxxxx
Model No.	xxxxx

HP Ink Cartridge

xx

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Solve a problem

42 Solve a problem

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HP 1051, 1050 - J410a Additional warranty options, Placing a call, Support phone numbers, After the phone support period

Contents

HP Deskjet 1050 All-in-One series Page Contents Solve a problemHow Do I? Get to know the HP All-in-One Contents 1 How Do I? Printer parts Copy documents or photos Load mediaReplace the cartridges Clear a paper jam How Do I? Chapter 4 How Do I? Printer parts Control panel features Status Lights 2 Get to know the HP All-in-OnePrinter parts Get to know the HP All-in-One Control panel features 6 Get to know the HP All-in-One Status Lights SolutionBehavior Status Lights 8 Get to know the HP All-in-One To print from a software application 3 PrintPrint documents Print photos To print a photo on photo paper Print envelopes Tips for print successTo print envelopes On Paper/Quality tab select a Plain paper type Printer settings tips Cartridge tipsPaper loading tips HP HP Deskjet 1050 J410 HP Deskjet 1050 J410 Print using the maximum dpi Click here to go online for more informationTo print in Maximum dpi mode 6. In the Media drop-down list, click Photo Paper, Best Quality 14 Print 4 Paper basics Recommended papers for printingLoad media ColorLok HP Brochure Paper or HP Superior Inkjet Paper HP Premium Presentation Paper or HP Professional PaperHP Bright White Inkjet Paper HP Printing Paper Load media Load mediaLoad full-size paper a. Raise the input tray c. Slide paper-width guide to the left Slide paper-width guide to the leftd. Load paper Slide stack of paper down until it stops Load small-size paper a. Raise the input tray Raise the input tray 20 Paper basics Insert stack of photo paper with short edge down and print side upSlide stack of paper forward until it stops Load envelopes 22 Paper basics Remove all paper from the main input tray. d. Load envelopesSlide stack of envelopes down until it stops 5 Copy and scan Copy documents or photosCopy documents or photos Scan to a computer Tips for copy and scan success Scan to a computer Load original print side down on right front corner of glassClose lid c. Start copy 24 Copy and scan Single page scan a. Load paper Scan to a computer Tips for copy and scan success Programs HP HP Deskjet 1050 J410 HP Deskjet 1050 J410 Cartridge warranty information 6 Work with cartridgesCheck the estimated ink levels Check the estimated ink levels Order ink supplies Order ink supplies Choose the right cartridgesLocate the cartridge number on the printer Locate the cartridge number in the Printer Software Replace the cartridges Replace the cartridgesTo replace the cartridges b. Remove plastic tape using pink pull tab 4. Insert new cartridge a. Remove cartridge from packagingc. Slide cartridge into slot until it clicks into place 30 Work with cartridges Cartridge warranty information Use single-cartridge modeExit single-cartridge mode Choose the right cartridges Order ink supplies During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated 7 Solve a problem c. The Printer Toolbox appears. d. Click the Device Services tabTo print a diagnostics page Improve print quality To clean the cartridges automatically Solve a problem Clear a paper jam To clear a paper jamInput tray Output tray Inside of printer Prevent paper jams To verify that the product is set as the default printer Unable to printTo verify that the product is not paused or offline Windows 7 From the Windows Start menu, click Devices and Printers Click Manage, and then click Services and Applications To restart the print spoolerWindows Windows Vista To clear the print queue Clear the print carriageIdentify a defective cartridge Resolve copy and scan issues Prepare the traysHP support Open output tray HP support by phone Additional warranty options If you have a problem, follow these stepsRegister the product Support process Additional warranty options Placing a callSupport phone numbers After the phone support period Specifications 8 Technical informationSpecifications Environmental product stewardship program Environmental specifications Paper weights Print specificationsCopy specifications Scan specifications Environmental product stewardship program Power specifications 0957-2286Eco-Tips Paper use Plastics Material safety data sheets Power consumption Material safety data sheets Power consumptionPaper use Plastics Chemical Substances Regulatory notices Notice to users in Japan about the power cordToxic and hazardous substance table Regulatory model identification number FCC statement FCC statement FCC statementNotice to users in Korea 䇮䉪䊤䉴B DECLARATION OF CONFORMITY Notice to users in Japan about the power cordHP Deskjet 1050 All-in-One series declaration of conformity 50 Technical information Index Index Index