troubleshooting information

 

 

problem

possible cause and solution

 

 

 

 

The USB port is not

Connecting your computer to your HP psc with a USB cable is

connected

straightforward. Simply plug one end of the USB cable into the back

 

of your computer and the other into the back of the HP psc. You can

 

connect to any USB port on the back of your computer.

troubleshooting

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in operational troubleshooting on page 65.

operational troubleshooting

The hp psc 1310 series troubleshooting section in the hp image zone help contains troubleshooting tips for some of the most common issues associated with your HP psc. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director menu, select HP Image Zone Help, and then click hp psc 1310 series troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

user guide

65