I am unable to use the ActiveSync feature. What should I do?

To be able to use the ActiveSync feature, upgrade your computer to the latest version of ActiveSync. It is recommended to use ActiveSync 4.5 or a higher version. Visit https://www.microsoft.com/ windowsmobile/activesync/default.mspx for the latest versions.

My HP iPAQ was not connected during WMDC installation?

Although you do not need to connect your HP iPAQ during the installation process of WMDC, it is highly recommended to have it connected.

My HP iPAQ was connected while I was installing but WMDC is not launching after installation?

In some cases after an upgrade, you will need to disconnect and reconnect the device for WMDC to launch.

Can I connect for the first time via Bluetooth?

The initial connection between your HP iPAQ and the desktop WMDC application needs to happen with a HP 24-pin connector synchronization cable. After this initial connection, you will be able to set up Bluetooth for future connections.

86 Chapter 19 Frequently asked questions