Problem

Solution

 

 

Unable to hear audio from

Do the following:

built-in speakers.

● Ensure the source signal is good by using headphones at the source.

 

 

● Press the Menu button to access the OSD menu. Select Management, and then select

 

Volume to adjust the volume.

 

● Turn up the volume with the Volume button.

 

● Ensure speaker volume is not muted or too low: Click the Windows start button™,

 

Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click

 

Adjust system volume. Under Main Volume, move the slider up.

 

● If you are connected using HDMI, use the Speaker Self Test OSD Volume option to

 

ensure that the speakers work, and thus isolate it to a potential issue with the source

 

input.

 

 

No Plug and Play.

In order for the Plug and Play feature of the monitor to work, you need a computer and

 

graphic card that are compatible with Plug and Play. Check with your computer

 

manufacturer.

 

Check the monitor's video cable, and make sure that none of the pins are bent.

 

Make sure that the monitor drivers are installed. Refer to "Installing Drivers" in the Operating

 

the Monitor on page 17 chapter for more information. Monitor drivers are also available at:

 

http://www.hp.com/support

 

 

Picture bounces, flickers, or

Move electrical devices that may cause electrical interference as far away from the monitor

wave pattern is present in

as possible.

the picture.

Use the maximum refresh rate that your monitor is capable of at the resolution that you are

 

 

using.

 

 

Using HDMI connection,

Ensure HDMI audio is selected as the main audio output in the operating system. To do so,

unable to hear audio.

click the Windows Start Button, and then click Control Panel. Click Sound, and in the

 

Playback tab, ensure the check mark is next to the HDMI output, and click OK.

 

 

Monitor is always in sleep

The computer power switch should be in the On position.

mode (amber LED).

The computer graphic card should be snugly seated in its slot.

 

 

Check that the monitor video cable is properly connected to the computer.

 

Inspect the monitor video cable, and make sure that none of the pins are bent.

 

Check that your computer is operational: Press the Caps Lock key and observe the Caps

 

Lock LED found on most keyboards. The LED should either turn on or off after hitting the

 

Caps Lock key.

 

 

Getting Support from hp.com

Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical support. For technical support contact information, refer to the printed documentation included with the monitor.

Getting Support from hp.com 29