Image problems..................................................................................................................

280

Media-handling problems...................................................................................................

282

Performance problems.......................................................................................................

283

Fax problems.......................................................................................................................................

285

Problems receiving faxes....................................................................................................

285

Problems sending faxes.....................................................................................................

287

Voice call problems.............................................................................................................

288

Media-handling problems...................................................................................................

289

Performance problems.......................................................................................................

289

Memory card problems........................................................................................................................

291

Missing or wrong files.........................................................................................................

291

Index page not printing.......................................................................................................

291

Proof sheet not printing.......................................................................................................

292

Proof sheet not scanning....................................................................................................

292

Issues with photo printing...................................................................................................

293

Functional tests....................................................................................................................................

295

Engine test..........................................................................................................................

295

Half self-test check..............................................................................................................

296

Heating element test...........................................................................................................

296

Cartridge high-voltage contact test.....................................................................................

299

Paper-path test...................................................................................................................

299

Service-mode functions.......................................................................................................................

301

NVRAM initialization...........................................................................................................

301

Secondary service menu....................................................................................................

301

To print secondary service reports.....................................................................

303

Troubleshooting tools..........................................................................................................................

306

Device pages and reports...................................................................................................

306

Demo page.........................................................................................................

306

Configuration page.............................................................................................

306

Supplies Status page.........................................................................................

306

Usage page........................................................................................................

306

Engine-test page................................................................................................

307

Error log..............................................................................................................

307

Fax reports..........................................................................................................................

307

Fax activity log...................................................................................................

307

Fax call report....................................................................................................

307

T.30 protocol trace.............................................................................................

308

HP Toolbox.........................................................................................................................

317

To view HP Toolbox...........................................................................................

317

Troubleshooting tab...........................................................................................

317

Service menu......................................................................................................................

318

Restoring the factory-set defaults......................................................................

318

Cleaning the paper path.....................................................................................

318

Setting the scanner bulb power save time.........................................................

319

Reducing paper curl...........................................................................................

319

Service-only tools................................................................................................................

320

Timing charts......................................................................................................

320

Locations of connectors.....................................................................................

322

DC controller connections..................................................................................

325

Printer calibration...............................................................................................

326

ENWW

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