HP 3800ux, 7100ux manual Service and Support, HP Care Pack and Warranty Information

QuickSpecs

HP StorageWorks Optical Jukebox Family

Service and Support, HP Care Pack and Warranty Information

Warranty - Jukebox	The warranty for the HP Optical Jukebox products is a 1 year, next-day, on-site, parts and labor warranty.
Warranty - Stand-alone	The warranty for the HP Optical 30ux Stand-alone is a 1 year, next-day exchange warranty
Warranty Upgrade	Response - Upgrade on-site response from next business day to same day 4-hours
Options	Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
	Duration Select duration of coverage for a period of 1, 3, or 5 years

HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage

	HP Care Pack is not available for less than the product's warranty duration
	HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement
	date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be
	required
	HP Care Pack services are prepaid
	For additional HP Care Pack (hardware & software) information please refer to the URL listed below:
	http://h18005.www1.hp.com/services/carepaq/index.html
Software Product Services	Standalone telephone support
	Rights to new license version
	Media and documentation updates
Hardware Product Services	Installation services (see above)
	On-site Maintenance (includes warranty support)
	Response time upgrades during the warranty period
	Post-warranty coverage
	For additional hardware installation and maintenance information please refer to the URLs listed below:
	http://h18005.www1.hp.com/services/carepaq/us/install/
	http://h18005.www1.hp.com/services/carepaq/us/hardware/
HP Care Pack PS	HP Care Pack Priority Services brings a totally new approach that removes the complexity from evaluating, planning and
Information for EMEA	purchasing services on HP Alpha and Storage platforms. HP Care Pack Priority Services are easy to purchase and easy to
	use and cover all external storage products not covered under Server based HP Care Pack services.
	Standard Offerings:
	HP Care Pack Priority Services provide an integrated hardware and software support that ensure consistent coverage
	across storage configurations.
	HP Care Pack Priority Service offers a rapid four-hour response with guaranteed work-through to completion for
	three years.
	HP Care Pack Priority Services have a standard call window of Monday to Friday 08:00 - 17:00 with uplifts to full
	24x7 over three years with four-hour response time and work through to completion.
	HP Care Pack Priority Services also provide software support, with a two-hour response time for telephone access to
	highly trained support personnel.
	For more information on how to order HP Care Pack Priority Services in EMEA please contact you local Certified
	Integration Partner or Authorized Reseller.

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