English
hp support by phone
HP provides telephone support free of charge during the printer’s free phone support period.
free phone support period
The list below shows the free phone support period for your country/region. Standard phone company charges apply.
country/region | phone support |
|
|
North America | 90 days |
|
|
Asia Pacific | 1 year |
|
|
Europe, Middle East, | See below* |
Africa |
|
|
|
Latin America— | 1 year |
including Mexico |
|
|
|
* Europe, Middle East, and Africa
For phone support in Europe, please consult the following Website to check the details and conditions of phone support in your country/region: http://www.hp.com/go/support.
Alternatively, you can ask your dealer or call HP at the phone number listed for your country/region. See “support phone numbers” on page 15.
14
As a part of our continuing effort to improve our phone support services, we advise you to check our Website on a regular basis for new information regarding service features and delivery.
before placing a call
Before placing a call for help, try these other free support options:
•user’s guide; see “viewing the onscreen user’s guide” on page 4.
•setup poster
•HP
If you cannot solve the problem using these resources, call an HP support technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem.
HP needs the following information to assist you:
•The printer's model number (located on the label on the front of the printer)
•The printer's serial number (located on the bottom of the printer)
•The computer’s operating system
•The version of the printer driver (also referred to as the printer software)
•Messages displayed at the time the situation occurred
•Answers to these questions:
–Has this situation happened before? Can you
–Did you add any new hardware or software on your computer around the time this situation began?
