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| HP ProtectTools Troubleshooting Guide | |
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| Software | Details | Solution / Workaround | |
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HP ProtectTools Credential Manager— When logging in using TPM authentication, the Back button skips the option to choose another authentication method
If user using TPM login authentication for Credential Manager enters his/her password, the Back button does not work properly, but instead immediately displays the Windows login screen.
HP is researching a workaround for future product enhancements.
HP ProtectTools Credential
When use Credential
Manager log on to Windows is not selected as an option, allowing the system to go into S3 suspend and then waking the system causes the Credential Manager logon to Windows to open.
With no administrator password set, user cannot logon to Windows through Credential Manager because of account restrictions invoked by the Credential Manager.
Without smart card/token:
User can cancel the Credential Manager login and user will see the Microsoft Windows login. User can log in at this point.
With smart card/token:
The following workaround allows the user to enable/disable opening of Credential Manager upon smart card insertion.
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| 1. Click Advanced Settings. |
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| 2. Click Service & Applications. |
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| 3. Click Smart Cards and Tokens. |
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| 4. Click when smart card/token is inserted. |
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| 5. Select the Advise to |
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HP ProtectTools Smart Card | The Settings button, at HP | The message box that asks the operator for a |
ProtectTools Security | PIN at boot time is then determined by the data | |
Require PIN at Boot | Manager > Smart Card | on the card. This method requires the operator |
does not work | Security > BIOS > Smart | to have a card and optionally, determined by |
| Card BIOS Password | the card owner, know a PIN to gain access of |
| Properties, is a function of | the computer. |
| the card properties, as the | For the computer |
| name states. This button is | work, the BIOS Security Mode, at the top of |
| functional for any supported | the Smart Card Security > BIOS page must |
| card placed in the reader. | be enabled. If not enabled, the PIN at boot time |
| The button becomes grayed | will not have any functionality. |
| out if there is no smart card | HP is researching a resolution for next product |
| administrator or user | |
| offering. | |
| password on the card and it | |
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| is available if there is a |
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| password on the card. This |
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| allows the card owner to |
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| change the card PIN at boot |
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| properties at any time. |
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Technical Reference Guide | 21 |