HP ProtectTools Troubleshooting Guide

 

 

 

 

 

 

Software

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Solution / Workaround

 

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HP ProtectTools Embedded Security—Numerous end-task errors during reboot after uninstalling

If the user uninstalls HP ProtectTools Embedded Security and waits a few minutes after the uninstall completes, when the user selects Yes to reboot, numerous end-task errors appear with Japanese (JP), Taiwanese (TW), Traditional Chinese (TZ).

These end tasks include:

•persistWnd

•hkem.exe

•conime.exe

•ccapp

•PSD

•HP ProtectTools Embedded Security Icon tray

This occurs only on first uninstall attempt. Allow more time and the stalled process will successfully complete.

Technical Reference Guide

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