HP ProtectTools Troubleshooting Guide

 

 

 

 

 

 

Software

Details

Solution / Workaround

 

Impacted-Short

 

 

 

 

description

 

 

 

 

 

 

HP ProtectTools Embedded

The PSD is disabled and

As designed: If a customer force-deletes or

Security—PSD is disabled

cannot be deleted after

disconnects from the storage location of the PSD

and cannot be deleted after

formatting the secondary

data, the Embedded Security PSD drive

formatting the hard drive

hard drive on which the PSD

emulation continues to function and will produce

on which the PSD was

was generated. The PSD icon

errors based on lack of communication with the

generated

is still visible, but the error

missing data.

 

 

message drive is not

Resolution: After the next reboot, the emulations

 

 

accessible appears when

fail to load and user can delete the old PSD

 

 

the user attempts to access

emulation and create a new PSD.

 

 

the PSD.

 

 

 

 

User is not able to delete the

 

 

 

 

PSD and a message appears

 

 

 

 

that states: your PSD is still

 

 

 

 

in use, please ensure

 

 

 

 

that your PSD contains

 

 

 

 

no open files and is not

 

 

 

 

accessed by another

 

 

 

 

process. User must reboot

 

 

 

 

the system in order to delete

 

 

 

 

the PSD and it is not loaded

 

 

 

 

after reboot.

 

 

 

 

 

HP ProtectTools *

Numerous risks are possible

Administrators are encouraged to follow “best

General—Unrestricted

with unrestricted access to the

practices” in restricting end-user privileges and

access or uncontrolled

client PC:

restricting user access.

administrator privileges

• deletion of PSD

Unauthorized users should not be granted

pose security risk

• malicious modification of

administrative privileges.

 

 

 

 

user settings

 

 

 

 

• disabling of security

 

 

 

 

policies and functions

 

 

HP ProtectTools Embedded Security—Hiding the Broadcom TPM in the BIOS causes the Embedded Security Software to stop functioning and produce error messages

Hiding the TPM chip in the BIOS with Embedded Security software loaded stops functioning if Security Manager is launched in Windows. User will eventually see two errors indicating inability to connect to the TPM three minutes after the application hangs up.

Hiding the TPM in BIOS makes the TPM invisible to the ACPI table and Windows, and installed software cannot recognize the device.

This behavior is as designed, as the Security Manager requires the TPM hardware.

Customers wishing to avoid this behavior should re-enable their TPM or remove the HP Embedded Security software through Add/remove programs.

Technical Reference Guide

www.hp.com

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