HP ProtectTools Troubleshooting Guide

Software

Details

Solution / Workaround

Impacted-Short

 

 

description

 

 

 

 

 

HP ProtectTools Security

Intermittently (1 in 12

This is related to a timing dependency on

Manager—Intermittently,

instances), an error is created

plug-in services load time when closing and

an error is returned when

by using the close button in

restarting Security Manager. Since PTHOST.exe

closing the Security

the upper right of the screen

is the shell housing the other applications

Manager interface

to close Security Manager

(plug-ins), it depends on the ability of the plug-in

 

before all plug-in applications

to complete its load time (services). Closing the

 

have finished loading.

shell before the plug-in has had time to complete

 

 

loading is the root cause.

 

 

To resolve, allow Security Manager to complete

 

 

services loading message (seen at top of

 

 

Security Manager window) and all plug-ins

 

 

listed in left column. To avoid failure, allow a

 

 

reasonable time for these plug-ins to load.

 

 

No corrective action is planned by HP for the

 

 

Security Manager product.

 

 

 

HP ProtectTools Embedded

Using the Embedded Security

The system administrator can resolve this by

Security—Guest User

Task Notification Area (task

deleting the guest-user-created PSD.

account can violate policy

tray) icon, a guest user can

HP is working with plug-in suppliers to be aware

through the PSD interface

bypass Security Manager

of limited/guest user capabilities for future

 

and initialize a basic user.

product enhancements.

 

During the basic user

 

 

initialization, the guest could

 

 

create a PSD that

 

 

monopolizes the hard drive.

 

HP ProtectTools Embedded

The following error message

Security—Guest User

appears when a guest user

receives message that

opens HP ProtectTools

PTHOST.exe has not

Security Manager: this

been approved by

module ‘C:\Program

Hewlett-Packard Company

Files\HPQ\HP Protect

 

Tools

 

Security\PTHOST.EXE’

 

has not been approved

 

by Hewlett-Packard

 

Company. Do you want

 

to continue?

Guest user support is not provided by HP, HP recommends limited user support by the administrator.

Future improvements are planned to prevent Security Manager runtime in Guest mode.

HP ProtectTools Embedded Security—Multiple User PSDs do not function in a fast-user-switching environment

This error occurs when multiple users have been created and given a PSD with the same drive letter. If an attempt is made to fast-user-switch between users when the PSD is loaded, the second user's PSD will be unavailable.

The second user's PSD will only be available if it is reconfigured to use another drive letter or if the first user is logged off.

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Technical Reference Guide