HP ProtectTools Troubleshooting Guide
Software | Details | Solution / Workaround |
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description |
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HP ProtectTools Credential | The Embedded Security | Users should regularly back up their credentials, |
device encrypts and protects | as referenced in help files. The Credential | |
lost from Credential | the credentials. Removing the | Manager Backup and Restore options are |
Manager when Embedded | Embedded Security software | available on the Credential Manager menu. If |
Security is uninstalled | causes a loss of all encrypted | the user does not back up credentials prior to |
| data. | removing the embedded Security Manager, |
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| his/her credentials are lost. |
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| Users who have backed up encrypted |
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| credentials should: |
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| 1. Reinstall HP ProtectTools Embedded Security |
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| software. |
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| 2. Perform the restore option for both their |
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| Embedded Security device and their |
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| Credential Manager backup files. |
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HP ProtectTools Credential | Cannot register Smart Card | This functionality was not originally designed |
in Credential Manager | into the product. This is being implemented in | |
register smart card in | through the My Identity > | future product revisions being designed by HP. |
Credential Manager | More > Register |
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through the More option | Credentials option. User |
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| must use Register Smart |
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| Card or Token option. |
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HP ProtectTools Credential | When user restores identity, |
Credential Manager can lose | |
Restore Identity process | association with the location |
loses association with | of the virtual token at login |
virtual token | screen. Even though |
| Credential Manager has the |
| virtual token registered, user |
| must reregister the token to |
| restore association. |
This is currently by design.
When uninstalling Credential Manager without keeping identities, the system (server) part of the token is destroyed, so the token cannot be used anymore for logon, even if the client part of the token is restored through identity restore.
HP is investigating
24 | Technical Reference Guide |