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APPENDIX F - Troubleshooting
Diagnosing an Error Situation
When calling for support, please have the Printer test pages at hand (Confi guration Page, Menu Map and Event Log Page as per APPENDIX G).
Pos | LED | Printer Display | TF Beeping | Description | Action / Remarks |
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1 | ON | TRAY n OPEN |
| Tray n open | Close Tray |
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| READY |
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2 | ON | TRAY n EMPTY |
| Empty Tray without | Reload Tray n |
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| pending print request |
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| READY |
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3 | ON | TRAY 1 LOAD |
| Requested paper not | Load Tray 1 with the correct size |
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| Media Type & Size |
| available |
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| See printer manual to change Media Size and Type |
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| through the printer control panel. |
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4 | ON | TRAY n LOAD |
| Paper requested from | Refill Tray n |
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| Media Type & Size |
| empty Tray n |
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| Switches automatically to next Tray with same Size |
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| & Type and pulls paper from there (depending on |
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| settings). |
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5 | ON | 13.01 PAPER JAM |
| Paper jam in Printer | Clear paper jam and all other sheets from the |
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| IN TRAY n |
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| paper path. Open/close printer cover(s) |
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| Also refer to section 'OPERATING - 'Paper Jam' in |
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| this manual and to your printer manual for further |
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| details. |
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6 | ON | 13.20 JAM IN | Beep Type 2 | Paper jam in Printer and | Clear paper jam in printer and TF. Close TF Tray(s) |
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| TOP COVER AREA | or | TowerFeed | and printer cover(s). |
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| 13.11 PAPER JAM IN | Beep Type 3 | Paper jam in TowerFeed, | Remove all sheets from TF and printer paper path. |
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| INPUT ACCESSORY |
| and TowerFeed Motor | Close TF Tray(s) and printer cover(s). |
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| blocked | In case error stays, call Service. |
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7 | ON | 13.11 PAPER JAM IN | Beep Type 2 | Paper jam in TowerFeed | Clear paper jam in TF. Close TF Tray(s). |
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| INPUT ACCCESSORY | or |
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| 13.11 PAPER JAM IN | Beep Type 3 | TowerFeed Motor blocked | Open TF Tray(s). Remove all sheets from the TF |
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| INPUT ACCCESSORY |
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| paper path. Close TF Tray(s). |
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| In case error stays, call Service. |
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8 |
| INITIALIZING |
| Printer display does not | Turn the printer off and on again and switch off the |
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| switch to READY | POWERSAVE function. |
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IU 686 / 0311 | 24 | TowerFeedT M for the HP LaserJet 4200 / 4300 |
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